Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Ann Sierra

Tacoma

Summary

Dynamic Human Resource Solution Specialist with expertise in HR technology support and proactive client communication. Proven ability to enhance HR operations and deliver consultative guidance to improve processes and client satisfaction.

Overview

30
30
years of professional experience

Work History

Human Resource Solution Specialist II

ADP
El Paso
07.2022 - Current
  • Handles/Manages incoming calls and Service Request Tickets from assigned clients as it relates to WFN HR Technology and Best Practice/Consulting needs.
  • Provide proactive support by initiating regular occurring outbound communication.
  • Proactively works to identify problems and offer solutions to improve the internal operation and administration of HR administration and policies.
  • Provides WFN Technology support as it related to HR functionality.
  • Provides consultative HR support, guidance, direction and advice about the application or interpretation of human resources and labor policies, practices and procedures within the scope of offering.
  • Utilizes internal and external resources and tools to conduct necessary research and follow-up to resolve client's technological and best practice/compliance requests.
  • Partner with assigned RM, PR and Benefits Solution Specialists (as applicable) and be knowledgeable of 3rd party vendor/products that provide services to Comprehensive Services clients in order to provide troubleshooting support and a seamless client experience.
  • Partner closely with Specialty Services teams (Talent, Documentation Specialists, etc.) to provide additional consulting and support for supplemental client needs.
  • Assist client with special HR related projects.
  • Continually upgrade knowledge and skill base relating to HR programs including compliance, standard operating procedures, administrative practices and process, WFN product and other products as applicable to increase proficiency in a support capacity.
  • May champion and/or assist in assessing regulatory changes and process impact, process improvement, WFN product or other service application rollouts, and service training.

Human Resource Solution Specialist

INSIGHT GLOBAL
El Paso
01.2022 - 07.2022
  • Handles/Manages incoming calls and Service Request Tickets from assigned clients as it relates to WFN HR Technology and Best Practice/Consulting needs.
  • Provide proactive support by initiating regular occurring outbound communication.
  • Proactively works to identify problems and offer solutions to improve the internal operation and administration of HR administration and policies.
  • Provides WFN Technology support as it related to HR functionality.
  • Provides consultative HR support, guidance, direction and advice about the application or interpretation of human resources and labor policies, practices and procedures within the scope of offering.
  • Utilizes internal and external resources and tools to conduct necessary research and follow-up to resolve client's technological and best practice/compliance requests.
  • Partner with assigned RM, PR and Benefits Solution Specialists (as applicable) and be knowledgeable of 3rd party vendor/products that provide services to Comprehensive Services clients in order to provide troubleshooting support and a seamless client experience.
  • Partner closely with Specialty Services teams (Talent, Documentation Specialists, etc.) to provide additional consulting and support for supplemental client needs.
  • Assist client with special HR related projects.
  • Continually upgrade knowledge and skill base relating to HR programs including compliance, standard operating procedures, administrative practices and process, WFN product and other products as applicable to increase proficiency in a support capacity.
  • May champion and/or assist in assessing regulatory changes and process impact, process improvement, WFN product or other service application rollouts, and service training.
  • Acts as a Liaison between the service center, relationship manager, and the client to explain HR related processes.

Transitions Lead (Tatitlek Training Services, Contractor, Personnel Assistant III)

FBMB, MFGI
Ft. Bliss
10.2017 - 11.2021
  • Company Overview: Ft. Bliss, TX (United States Army)
  • Serves as Team Leader of a team of up to 21 HR Assistants within the Military Personnel Division. Areas of responsibility include but are not limited to, distributes and balances the workload among employees, assure timely accomplishment of the assigned workload, establish priorities, maintain records or work, give on the job training to new employees, resolve simple employee complaints, and monitor working conditions.
  • Reports to the supervisor on performance, progress and training needs of employees, behavior problems and provide information to the supervisor as requested concerning promotions, reassignments, recognitions of outstanding performance and personnel needs.
  • Ensures time entered into time force is correct. Reviews and approves all leave requests.
  • Reviews and processes REFRAD orders and DD 214’s for Reserve and National Guard Soldiers to ensure an accurate account of time in service for the current mobilization period they have served.
  • Reviews supporting documents and applies current directives pertaining to special policies initiated by HRC including MILPER Messages to ensure completeness, propriety, authentication, accuracy and compliance with applicable regulations, policies and precedents.
  • Provides one-on-one assistance to service members explaining the computation of service time, answering inquiries regarding awards, citing regulations, etc.
  • Able to facilitate timely and accurate data input, this includes but is not limited to Microsoft Word, PowerPoint, and Outlook as well as the Installation Support Module (ISM), (TRANSPOC), eMILPO, and IPERMS.
  • Revise and updates automated reports to ensure accuracy, compiles data from records and files and prepares various reports for supervisors, various commands, and higher headquarters.
  • Accomplishments; oversaw the accurate and timely completion of approximately 3,800 DD214’s and separation orders for a Brigade within a two-month time span.
  • Ft. Bliss, TX (United States Army)

Transitions Assistant Lead (Gemini Tech Services INC, Contractor, Personnel Assistant I)

SRRP
Ft. Bliss
12.2012 - 09.2017
  • Company Overview: Ft. Bliss, TX (United States Army)
  • Reviews and processes REFRAD orders and DD 214’s. To include sanctuary and medical discharge Soldiers.
  • Performed a wide variety of tasks pertaining to Military Personnel Service Support coverage areas of Transition Processing and Soldier Readiness Processing.
  • Reviews and applies current directives pertaining to special policies initiated by HRC including MILPER Messages.
  • Able to facilitate timely and accurate data input, this includes but is not limited to Microsoft Word, PowerPoint, and Outlook as well as the Installation Support Module (ISM), (TRANSPOC), eMILPO, and IPERMS.
  • Ft. Bliss, TX (United States Army)

Human Resources Lead (Strategic Resources Inc, Contractor, General Clerk 2)

Transitions Center
Joint Base Lewis-McChord
04.2011 - 08.2012
  • Company Overview: JBLM (United States Army)
  • Serves as Team Leader of a team of HR Assistants within the Military Personnel Division. Areas of responsibility include but are not limited to, distribute and balance the workload among employees, assure timely accomplishment of the assigned workload, establish priorities, maintain records or work, give on the job training to new employees, resolve simple employee complaints, and monitor working conditions.
  • Reports to the supervisor on performance, progress and training needs of employees, behavior problems and provide information to the supervisor as requested concerning promotions, reassignments, recognitions of outstanding performance and personnel needs.
  • Ensures time and leave requests are inputted correctly and verify time cards at the end of the pay period. Reviews and processes REFRAD orders and DD 214’s.
  • Performed a wide variety of tasks pertaining to Military Personnel Service Support coverage areas of Transition Processing and Soldier Readiness Processing. Reviews and applies current directives pertaining to special policies initiated by HRC including MILPER Messages.
  • Able to facilitate timely and accurate data input, this includes but is not limited to Microsoft Word, PowerPoint, and Outlook as well as the Installation Support Module (ISM), (TRANSPOC), eMILPO, and IPERMS.
  • Revise and updates automated reports to ensure accuracy, compiles data from records and files and prepares various reports for supervisors, various commands, and higher headquarters.
  • JBLM (United States Army)

Human Resources Lead (Logistic Solutions Group, Contractor, Personnel Assistant Three)

Transitions Center
Fort Lewis
05.2009 - 04.2011
  • Company Overview: Fort Lewis (United States Army)
  • Serves as Team Leader of a team of HR Assistants within the Military Personnel Division. Areas of responsibility include but are not limited to, distribute and balance the workload among employees, assure timely accomplishment of the assigned workload, establish priorities, maintain records or work, give on the job training to new employees, resolve simple employee complaints, and monitor working conditions.
  • Reports to the supervisor on performance, progress and training needs of employees, behavior problems and provide information to the supervisor as requested concerning promotions, reassignments, recognitions of outstanding performance and personnel needs.
  • Reviews and processes REFRAD orders and DD 214’s. Performed a wide variety of tasks pertaining to Military Personnel Service Support coverage areas of Transition Processing and Soldier Readiness Processing.
  • Reviews and applies current directives pertaining to special policies initiated by HRC including MILPER Messages.
  • Able to facilitate timely and accurate data input, this includes but is not limited to Microsoft Word, PowerPoint, and Outlook as well as the Installation Support Module (ISM), (TRANSPOC), eMILPO, and IPERMS.
  • Revise and updates automated reports to ensure accuracy, compiles data from records and files and prepares various reports for supervisors, various commands, and higher headquarters.
  • Fort Lewis (United States Army)

Human Resources Assistant (Logistic Solutions Group, Contractor, Personnel Assistant Two)

1st Joint Mobilization Brigade, S1
Fort Lewis
01.2007 - 05.2009
  • Company Overview: Fort Lewis (United States Army)
  • Serves as a Human Resources Assistant in a National Guard/Reservist mobilization/demobilization Brigade, in support of the Global War on Terrorism (GWOT).
  • Areas of responsibility include but are not limited to, creating request for orders; scheduling soldiers to process through the Soldier Readiness Processing (SRP) site, travel arrangements through travel agencies.
  • Review and submit payroll as well as finance actions, which include, Travel Vouchers, Basic Housing Allowance (BAH), leave forms, approved advance pay requests, direct deposit information.
  • Additional responsibilities include, In/Out processing, records maintenance and database accuracy. Performs office automation using a personal computer with a variety of software (e.g. word processing, database management, spreadsheets, and electronic mail, Electronic Military Personnel Office (EMILPO), Deployment and Reconstitution Tracking Software (DARTS).
  • Responsible for the preparation of staffing reports to include the personnel situation report. Responsible for the preparation and processing of military awards. Greets and receives visitors and answers the phone in a high paced environment.
  • Performs general administrative duties which include typing correspondence, file maintenance, faxing and coping.
  • Fort Lewis (United States Army)

Store Manager

Cranes Creations Florist INC
Lakewood
02.1996 - 01.2007
  • Store Manager/Floral Designer, responsible for the training of 7 personnel on a computerized database for tracking, ordering and receiving supplies.
  • Personally interviewed and hired 7 staff members. Compiled and maintained daily sales reports and renewed supplies.
  • Responsible for the ordering, receiving and processing of all floral sales. Performed daily accountability of sales and ensured deposits were transferred to a financial institution.
  • Supervised the organization and maintenance of files and records.
  • Greeted customers and answered multi-line phone system, took messages.
  • Supervised the daily preparation, packing and timeliness of all deliveries.
  • Responsible for typing correspondence and interfacing with all levels of management.
  • Provided exceptional customer service, while meeting all deadlines and suspense’s.
  • Responsible for the up-keep and maintenance of company delivery vehicle.

Education

MBA - Human Resources Management

University of Phoenix
Tukwila, WA
12-2014

Bachelor of Arts - Business

Saint Martins University
Lacey, WA
05-2010

Associate of Arts - Accounting

Pierce Community College
Lakewood, WA
07-2007

Skills

  • WFN technology support
  • HR policy interpretation
  • Service request management
  • Client consultation services
  • Compliance assessment
  • Customer relationship management

Timeline

Human Resource Solution Specialist II

ADP
07.2022 - Current

Human Resource Solution Specialist

INSIGHT GLOBAL
01.2022 - 07.2022

Transitions Lead (Tatitlek Training Services, Contractor, Personnel Assistant III)

FBMB, MFGI
10.2017 - 11.2021

Transitions Assistant Lead (Gemini Tech Services INC, Contractor, Personnel Assistant I)

SRRP
12.2012 - 09.2017

Human Resources Lead (Strategic Resources Inc, Contractor, General Clerk 2)

Transitions Center
04.2011 - 08.2012

Human Resources Lead (Logistic Solutions Group, Contractor, Personnel Assistant Three)

Transitions Center
05.2009 - 04.2011

Human Resources Assistant (Logistic Solutions Group, Contractor, Personnel Assistant Two)

1st Joint Mobilization Brigade, S1
01.2007 - 05.2009

Store Manager

Cranes Creations Florist INC
02.1996 - 01.2007

MBA - Human Resources Management

University of Phoenix

Bachelor of Arts - Business

Saint Martins University

Associate of Arts - Accounting

Pierce Community College
Patricia Ann Sierra
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