Patricia Ann Sullivan
Administrative Professional
Houston,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Senior Veterinary Receptionist
Greenway Animal Clinic
Houston, Texas
2 2021 - Current
- Executes exemplary customer service in highly charge emotional situations
- Debt collection on outstanding balances bringing in thousands of dollars in revenue monthly
- Scheduling of surgeries, treatments and appointments in a busy multi-doctor practice
- Coordinate meetings and events between doctors, support staff, and sales reps.
- Answered owner animal health questions and advised on best care practices.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Cultivated strong relationships with local pet-related businesses to enhance referral networks for the clinic.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
Office Manager and Front Desk Head
MultiSport Health Center
Houston, Texas
08.2021 - 06.2022
- Managed a team of five
- Provided outstanding customer service and anticipated the needs of clients and doctors
- Managed and processed bi-weekly payroll of five employees
- Processed medical billing and insurance claims
- Accounting, including bill paying, reimbursements and debt collections
- Catered to high-profile clientele including professional athletes, politicians and prominent community members
- Ensured the office ran smoothly by procurement of needed supplies and communication with various maintenance and custodial staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Sales Floor Manager
Indulge Decor + Fashion
Houston, Texas
10.2018 - 02.2021
- Managed a team of ten employees
- Oversaw shipping, receiving and e-commerce that included international buyers and products from Europe
- Worked on special orders with local and national interior designers for private residences and show houses featured in prominent design magazines such as Millieu and Veranda
- Coordinated events and meetings with clients, designers and sales reps.
- Analyzed sales data to identify trends, adjusting strategies accordingly for maximum effectiveness.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
- Implemented loss prevention policies to minimize shrinkage and protect company assets.
Buyer and Purchasing Agent- Apothecary
Kuhl-Linscomb
Houston, Texas
01.2016 - 10.2018
- Managed buying and purchasing for over 200 brands
- Managed and trained a team of 10 makeup artists and sales people
- Cultivated relationships with clients and vendors and sought out new relationships with established, as well as up-and-coming brands.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Forecasted purchasing trends and improved merchandising strategies.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Maintained key item stock levels and wrote or expedited purchase orders.
Waitress
Barnabys
Houston, Texas
1 2015 - 1 2016
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Entrepreneur
Queen of Cups Vintage
Houston, Texas
01.2012 - 01.2016
- Sourced and sold vintage clothes, furniture and jewelry online and at the Round Top Antique Show and the Rose Bowl Flea Market in Los Angeles, California
- Ran social media, photographed and edited images, shipped to local and international buyers.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
Education
Interior Architecture - Gerald Hines School of Architecture
University of Houston
Psychology
Houston Community College
Skills
Customer Service
Inventory Management
Account Representative
Stakeholder Management
Teamwork and Collaboration
File Organization
Attention to Detail
Effective Multitasking
Customer interaction
Schedule Coordination
Telephone Etiquette
Proficient in Microsoft Office Suite
Volunteer Experience
- Houston SPCA (2019-present)
- Texas Wildlife Center (2019)
- Dry Creek Barn (2021-2022)
Timeline
Office Manager and Front Desk Head
MultiSport Health Center
08.2021 - 06.2022
Sales Floor Manager
Indulge Decor + Fashion
10.2018 - 02.2021
Buyer and Purchasing Agent- Apothecary
Kuhl-Linscomb
01.2016 - 10.2018
Entrepreneur
Queen of Cups Vintage
01.2012 - 01.2016
Senior Veterinary Receptionist
Greenway Animal Clinic
2 2021 - Current
Waitress
Barnabys
1 2015 - 1 2016
Interior Architecture - Gerald Hines School of Architecture
University of Houston
Psychology
Houston Community College