PATRICIA ANNE DANQUE
Las Vegas,NV
Summary
A talented employee bringing eight years of experience in the customer service industry. Highly professional with excellent problem solving and decision-making skills. Service-oriented and performance-driven with excellent organizational and multitasking abilities.
Overview
2025
2025
years of professional experience
Work History
Associate Member Experience
Hilton Grand Vacations
- Responding to member inquiries
- Explaining HGV’s programs, including the HGV Max program, and guiding members on how to utilize their benefits effectively.
- Encouraging members to utilize their benefits, explore special services, and participate in promotions
- Addressing member issues, identifying solutions, and escalating complex situations when necessary
- Following established procedures, etiquette, and brand guidelines to ensure consistent and professional communication
- Reporting recurring customer service issues and trends to help improve overall member experience
Rooms Coordinator
Cancun Resorts Las Vegas, Hilton Vacations Club
07.2022 - 02.2025
- Provides excellent service while handling reports and proactively pre-assigning units to meet owners' and guests' requests
- Ensuring proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
- Handling the inventory, waitlist, out-of-order units, task reports, and the pre-arrival experience by opening channels of communication with housekeeping and Inventory Management
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Facilitating the training of Guest Service Representatives
- Provided real-time guest communication and support through our chat messaging system, ensuring professional and timely responses.
- Monitored and responded to customer reviews on third-party platforms (such as Expedia and Booking.com), ensuring a positive brand image and resolving issues with care.
Guest Services Representative
Cancun Resort Las Vegas, a Hilton Vacations Club
06.2021 - 07.2022
- Responsible for checking in and out members, owners, and guests, make room reservations, and perform front desk related functions.
- Answering the telephone with proper etiquette and transferring calls accordingly.
- Providing an unsurpassed level of guest service while displaying a positive personality.
- Cross-trained in gift shop with supervisory responsibilities.
Shift Manager
Snowed Inn
06.2016 - 06.2022
- Generated reports to assess performance and make adjustments.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted efficiency through employee training, coaching and assignments.
- Uphold company standards and compliance requirements for operations and cleanliness of all areas.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Cross-trained in every store role to maximize operational knowledge.
Education
High School Diploma -
Hope Christian Academy
Quezon City, PhilippinesSome College - Business Administration and Management, Marketing Management
University of Santo Tomas
Hospitality Administration and Management
College of Southern Nevada
Las Vegas, NVSkills
- Excellent customer service skills
- Computer proficiency in Microsoft Office, Microsoft Teams Outlook, Clarity, Asgard 20 and Synergy, Voice
- Training and Mentoring
- Strong analytical and problem-solving skills
- Organizational skills
- Leadership
- Basic math
- Ability to type 60WPM
- Fluent in English and Filipino
Timeline
Rooms Coordinator
Cancun Resorts Las Vegas, Hilton Vacations Club
07.2022 - 02.2025
Guest Services Representative
Cancun Resort Las Vegas, a Hilton Vacations Club
06.2021 - 07.2022
Shift Manager
Snowed Inn
06.2016 - 06.2022
Associate Member Experience
Hilton Grand Vacations
High School Diploma -
Hope Christian Academy
Some College - Business Administration and Management, Marketing Management
University of Santo Tomas
Hospitality Administration and Management
College of Southern Nevada
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