Summary
Overview
Work History
Education
Skills
Websites
Part Time Jobs
References
Languages
Timeline
Generic
Patricia Anne Jaucian

Patricia Anne Jaucian

Jacksonville,USA

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Organized Sales Administrative Assistant offering excellent Planning, problem-solving, and communication skills. Supporting a high-performance sales team in identifying customer needs and delivering solutions. A hardworking and reliable virtual assistant (physically and virtually) with a strong ability in a professional organization and personal assistance offering. An administrative professional possessing a strong desire to learn and grow professionally. Adapt developing and maintaining detailed administrative and procedural processes that improve accuracy and efficiency, with a keen focus on detail and the impact of the finished product, as well as excellent customer service. You will become my sole priority. Highly organized, proactive and punctual with a team-oriented mentality. So, you don't have to worry about my ability to adapt and fit into your work, family, and daily life.

Overview

6
6
years of professional experience

Work History

Customer Service Representative /Technical Support Representative

Concentrix Inc
08.2021 - 10.2022
  • Responsible for assisting customers with technical issues or questions relating to computer hardware or software devices
  • Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and speaking with them about installing hardware or software on their computers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.

Quickbooks Concierge/ Sales Lead Generation Specialist

  • Providing personal services and assistance to clients on Quickbooks website
  • Performing tasks such as getting recommendations about the Quickbooks Product that they need for their businesses
  • Also known as a receptionist
  • As a Lead Gen Specialist, prospect, generate, qualify, process, and follow up on leads
  • Collaborate with the marketing team to create lead generation strategies
  • Solve complex technical integration issues and solutions
  • Achieve appointment and sales lead gen quotas.

English as a Second Language Teacher

51talk Philippines, Ph Team
12.2019 - 11.2021
  • Educated students in basics of English grammar and conversational speaking.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Created new lesson plans based on course objectives.
  • Designed seasonal programs emphasizing vocabulary, pronunciation, and reading comprehension.
  • Developed and taught ESL curriculum to improve students' conversational abilities.

Online Casino Dealer

Xin-Asia Phils Inc
05.2019 - 05.2021
  • Enforcing the house rules and conditions related to the game being hosted
  • Having a nuanced and clear understanding of the games.

Online Casino Dealer

Lotus Gaming
05.2018 - 04.2019
  • Enforcing the house rules and conditions related to the game being hosted
  • Having a nuanced and clear understanding of the games.

Territory Manager

Uni-Pharma Philippines Inc
05.2016 - 05.2017
  • Selling the company's medications to doctors, pharmacists, and other relevant healthcare professionals
  • Scheduling appointments with doctors, pharmacists, and other healthcare professionals to promote company medications
  • Developing an in-depth understanding of company medications
  • Building and maintaining good business relationships with customers to encourage repeat purchases
  • Following up on leads generated by the company
  • Preparing presentations for potential customers
  • Researching competitor’s medications and their respective market performances
  • Keeping abreast of new developments in the medical field to determine the effect of such developments on the company's business strategies.

Education

Bachelor of Science - Hotel And Restaurant Management

Dominican College
Philippines
03.2017

TESOL (Teaching of English to Speakers of Other Languages) -

51Talk Philippines Inc.

TEYL (Teaching English to Young Learners) -

51Talk Philippines Inc.

Events Management -

Technical Education and Skills Development Authority (TESDA)
11.2016

Skills

  • Communication Skills
  • Lead Generation
  • Customer Service
  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Adaptability
  • Fast Learner
  • Time Management
  • Communication
  • Initiative and Problem-solving Abilities
  • Product Research
  • Project Management
  • Cold Calling
  • Guest Relations
  • Social Media Networking

Part Time Jobs

  • Social Media Manager/ Product Listing, Skin Cravings - Health and Beauty Products, 01/01/20, 12/01/21, I work for digital marketing agencies or as part of an in-house marketing team to cultivate a social media following and promote the company’s brand. I use posts, comments, and replies to engage with their audience and develop a relatable company voice. As Social Media Managers can delegate content creation tasks to other employees and study which aspects of their campaigns result in the highest engagement and conversions. I also monitor online posts that mention the company so they can mediate the impact of negative reviews and share positive testimonials with our current following to strengthen customer relationships.
  • English as Secondary Language Teacher, 51Talk Philippines, 12/01/19, 11/01/21

References

Concentrix Team Leader Manager

Limson Ongtangco

limson.ongtangco@concentrix.com

Languages

English
Native or Bilingual
Filipino (tagalog)
Native or Bilingual

Timeline

Customer Service Representative /Technical Support Representative

Concentrix Inc
08.2021 - 10.2022

English as a Second Language Teacher

51talk Philippines, Ph Team
12.2019 - 11.2021

Online Casino Dealer

Xin-Asia Phils Inc
05.2019 - 05.2021

Online Casino Dealer

Lotus Gaming
05.2018 - 04.2019

Territory Manager

Uni-Pharma Philippines Inc
05.2016 - 05.2017

Quickbooks Concierge/ Sales Lead Generation Specialist

Bachelor of Science - Hotel And Restaurant Management

Dominican College

TESOL (Teaching of English to Speakers of Other Languages) -

51Talk Philippines Inc.

TEYL (Teaching English to Young Learners) -

51Talk Philippines Inc.

Events Management -

Technical Education and Skills Development Authority (TESDA)
Patricia Anne Jaucian