Patricia Ann Lacey Stewart Crump
Hamilton,AL
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Service Coordinator
Walker County 310 Board
- Coordinated service delivery for individuals, ensuring timely access to necessary resources.
- Managed scheduling and logistics for client appointments and support services efficiently.
- Developed and maintained strong relationships with community partners to enhance service offerings.
- Assisted in case management processes, providing essential support to clients and families.
- Streamlined communication between team members to improve service coordination and response times.
- Trained new staff on policies and procedures to ensure compliance with organizational standards.
- Implemented feedback mechanisms for continuous improvement of service quality and client satisfaction.
- Facilitated workshops and informational sessions to educate clients about available services and resources.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Service Coordinator
Fayette/Lamar 310 Board
- Coordinated scheduling and logistics for service appointments, ensuring timely delivery of support.
- Assisted in managing client intake processes, enhancing workflow efficiency and accuracy.
- Developed and maintained comprehensive case documentation for effective service tracking.
- Collaborated with multidisciplinary teams to streamline communication and service delivery.
- Implemented quality assurance measures to improve service standards and client satisfaction.
- Trained new staff on operational procedures, fostering a knowledgeable workforce.
- Analyzed service data to identify trends, informing strategic planning decisions for resource allocation.
- Facilitated workshops aimed at improving community outreach and engagement initiatives.
- Communicated with clients and service providers to provide updates on work progress.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
Data Entry Clerk/Library Assistant
Bevill State Community College
- Entered and maintained accurate student records in database management system.
- Processed data entry tasks with attention to detail and high accuracy.
- Assisted in compiling reports for administrative review and decision-making.
- Adapted quickly to new software and procedures to enhance workflow efficiency.
- Collaborated with team members to streamline data entry processes and improve productivity.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Enhanced operational efficiency by suggesting and implementing improvements to data entry workflows.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Checked for accuracy by verifying data and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Adjunct Professor
Bevill State Community College
- Developed engaging curriculum materials to enhance student learning and participation.
- Facilitated classroom discussions, fostering critical thinking and collaboration among students.
- Assessed student performance through examinations and assignments, providing constructive feedback for improvement.
- Implemented innovative teaching strategies to accommodate diverse learning styles and needs.
- Mentored students in academic and career planning, offering guidance on course selection and future opportunities.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Contributed to curriculum development efforts, ensuring content was up-to-date and relevant to industry trends.
Office Assistant
University of North Alabama
- Assisted in daily office operations, ensuring efficient workflow and support for staff activities.
- Managed scheduling and calendar coordination for departmental meetings and events.
- Provided administrative support, including filing, data entry, and document preparation.
- Developed and maintained organized filing systems for easy access to information.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Office Assistant
Northwest Alabama Community College
Cook/Dietary Aide
Marion Sunset Manor
- Prepared and cooked meals according to menu specifications and customer preferences.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Assisted in inventory management, ensuring availability of necessary ingredients.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Followed food safety guidelines to prevent contamination and ensure quality standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Cook/Deli Associate
Sibley Oil
05.2022 - 09.2023
- Prepared and cooked meals according to menu specifications and customer preferences.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Assisted in inventory management, ensuring availability of necessary ingredients.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Followed food safety guidelines to prevent contamination and ensure quality standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
Bachelor of Science - Social Work/Psychology
University of North Alabama
Florence, Alabama, AL05.1993
High School Diploma -
Marion County Hiigh
Guin, AL05.1985
Skills
I go the extra mile for my clients
Certification
Adult and children Case management services. .,
Business and Office Education
CPR
Additional Information
Volunteer Work
Humans Right Advocate
Salvation Army
Christmas for Kids gift wrapper
Impact Church Youth Group
Youth Summer Learning Reading Program
Sunday School Teacher
4 H Judge
Timeline
Cook/Deli Associate
Sibley Oil
05.2022 - 09.2023
Service Coordinator
Walker County 310 Board
Service Coordinator
Fayette/Lamar 310 Board
Data Entry Clerk/Library Assistant
Bevill State Community College
Adjunct Professor
Bevill State Community College
Office Assistant
University of North Alabama
Office Assistant
Northwest Alabama Community College
Cook/Dietary Aide
Marion Sunset Manor
Bachelor of Science - Social Work/Psychology
University of North Alabama
High School Diploma -
Marion County Hiigh