Patricia Antoinette Alexis
Jupiter,FL
Summary
Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Sally's Beauty Supply
Jupiter, Florida
06.2024 - Current
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled returns and exchanges according to company policies.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Cleaned shelves, counters and tables to maintain organized store.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Answered store and merchandise questions and led customers to wanted items.
Customer Service Representative
Elegant Beauty Supplies
Palm Beach Gardens, Florida
01.2023 - 06.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Collected deposits or payments and arranged for billing.
- Developed positive relationships with customers through friendly interactions.
Front Desk Receptionist
Bowlero Lanes
Jupiter, Florida
01.2019 - 11.2021
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed basic bookkeeping and document filing.
- Assisted with scheduling appointments for clients and visitors.
- Used company badging system to create badges for new employees and visitors.
Sales Associate
T-ROC
West Palm Beach, Florida
05.2017 - 11.2018
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Attended weekly team meetings to review performance goals and objectives.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
High School Diploma -
Brookshire Academy
California03-2023
Some College (No Degree) - Cosmetology
Palm Beach Beauty Academy
West Palm Beach, FL05-2021
Associate of Arts - Education
Palm Beach State College
Lake Worth, FLSkills
- Customer Service
- Paperwork management
- Empathy and patience
- Organization and multitasking
- Money transfer systems
- Time management
- Friendly and outgoing
- Attention to detail
- Appointment scheduling
- Team collaboration
- Retail experience
- Quality assurance
- Verbal and written communication
- Report creation
Timeline
Beauty Advisor
Sally's Beauty Supply
06.2024 - Current
Customer Service Representative
Elegant Beauty Supplies
01.2023 - 06.2024
Front Desk Receptionist
Bowlero Lanes
01.2019 - 11.2021
Sales Associate
T-ROC
05.2017 - 11.2018
High School Diploma -
Brookshire Academy
Some College (No Degree) - Cosmetology
Palm Beach Beauty Academy
Associate of Arts - Education
Palm Beach State College
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