Patricia D. Jones
Mount Laurel,NJ
Summary
Asseted and mentored Security Professionals. Consider myself as a problem solver. Dedicated and honors commitment. Reliable.
Overview
12
12
years of professional experience
Work History
Field Supervisor
Allied Universal Security
08.2019 - 07.2025
- Secure premises and personnel by patrolling property
- Monitor surveillance equipment
- Inspect buildings, equipment, and access points
- Permit entry for employees and vendors at site entrance
- Secures vacation or PTO staffing
- Communicates issues and seeks support from management when necessary
- Prevents loss and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Asset Protection
Walmart
01.2018 - 08.2019
- Ensured area of responsibility was maintained in accordance with company policies and procedures by properly handling returns and zoning areas, arranging and organizing merchandise, and identifying shrink and damages.
- Provided customer service by maintaining exit areas, reviewing customer receipts, acknowledging customers and identifying their needs, assist with locating merchandise.
- Assisted with securing and safeguarding Walmart’s property by observing and communicating potential criminal activity according to company policies and procedures, maintained incident reports, logs, and other required documentation, and ensured/executed emergency, compliance, security, and safety procedures.
Customer Service Manager
BJ’s Warehouse
08.2017 - 11.2017
- Increased and maintained membership base through incentives and initiatives while providing exceptional customer service.
- Monitored and maintained membership metrics through the frontline, and provided member support
- Supervised a team of 12 direct reports on the front line and in member services departments
- Executed company programs and initiatives to drive membership growth
- Enforced membership compliance through processes, policies, and procedures as well as compliance with all other company standards.
- Ensured team deliverables, provided excellent and efficient member service and engagement
- Acted as a key holder for the store; functioned as Manager on Duty (MOD) as assigned. Duties as MOD: responsible for managing entire club, including all Club departments; ensuring excellent Member engagement; addressing any and all concerns; escalate any concerns if appropriate; Assigned as MOD 50% or more of the manager’s scheduled shifts
Club Supervisor
Advantage Sales & Marketing LLC
10.2013 - 08.2017
- Scheduled and assigned daily events for teams of 12 or more staff; Interviewed and hired staff; Scheduled trainings; Ensured proper food safety regulations and guidelines were properly maintained; Updated team on daily demo event performance; Reviewed and approved weekly payroll; Completed performance reviews and disciplinary actions; Enforced and maintained annotation protocols; Reviewed client inventory and subtracted event usage; Compiled and filed daily, weekly and monthly reports. Ensured constant communication with Client Senior Management staff to insure supply, staging, and operation of daily events.
Education
Liberal Arts
Temple University
Philadelphia, PA12.1980
Diploma - undefined
John Bartram High School
Philadelphia, PA06.1972
Skills
- SORA
- CPR Certifications
- Microsoft Certification
- Management Food Safety
- Proctor
- Responsible Alcohol Server Card
- Interviewer Certification
- Merchandiser Certification
Timeline
Field Supervisor
Allied Universal Security
08.2019 - 07.2025
Asset Protection
Walmart
01.2018 - 08.2019
Customer Service Manager
BJ’s Warehouse
08.2017 - 11.2017
Club Supervisor
Advantage Sales & Marketing LLC
10.2013 - 08.2017
Liberal Arts
Temple University
Diploma - undefined
John Bartram High School
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