PATRICIA DE FATIMA SILVA VILA NOVA
Clifton,VA
Summary
Bilingual administrative professional with 11 years of experience across childcare management and real estate office administration. Skilled in customer service, billing operations, data entry, and scheduling using Brazilian ERP/CRM software. Known for strong organization, clear communication, and improving office workflow efficiency.
Overview
10
10
years of professional experience
Work History
Au Pair
Cultural Care Au Pair
Clifton, USA
06.2021 - Current
- Managed full daily schedules for 4 children and maintained all child-related household operations.
Financial Operations Specialist
PortalFlex Brokers Associates
Serra, Brazil
12.2020 - 05.2021
- Managed accounts receivable and payable operations including rent collection, client bills generation, company bill payments, and informal worker wage.
Lease Contract Specialist
PortalFlex Brokers Associates
Serra, Brazil
06.2020 - 12.2020
- Prepared lease agreements, verified tenant financial eligibility via document review, managed contract closing, signatures, and key delivery.
- Coordinated property inspector's daily schedule.
Real Estate Contract Termination Specialist
PortalFlex Brokers Associates
Serra, Brazil
12.2018 - 06.2020
- Managed lease finalization including key transfers, property inspections, and landlord-tenant negotiations.
Receptionist
PortalFlex Brokers Associates
Serra, Brazil
12.2017 - 12.2018
- Served as the initial point of contact for client inquiries while providing administrative support to real estate agents and staff.
- Tracked property keys and condo fees including water, gas, and electricity using spreadsheets.
Receptionist
Marcos Pinto Imóveis
Serra, Brazil
06.2016 - 11.2017
- Handled incoming calls and walk-in inquiries and coordinated appointments between clients and real estate agents.
- Maintained company website content and listings.
Church Administrative Assistant
Igreja Evangélica Batista Sementes
Serra, Brazil
02.2016 - 05.2016
- Managed bill payments, welcomed guests, handled calls, and organized events to ensure smooth church operations.
- Coordinated daily lunch outreach for hospital patients, overseeing food prep, tracking attendance, and arranging transportation for Convidados do Noivo program.
- Registered post-labor mothers for housing program, facilitating access to essential support services through Casa Bem Social.
Education
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA05-2026
Skills
- Lease negotiation
- Team collaboration
- Cultural communication
- Time management
- Problem resolution
- Analytical skills
- Microsoft 365
- Adobe Creative Cloud
Languages
- English, Full Professional
- Spanish, Basic
- Portuguese, Native
Activities
Volunteer, St. Francis of Assisi Parish, Serra, Serra, ES, Brazil, 2010-2021
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Affiliations
- Volunteer, St. Francis of Assisi Parish - Serra, Espirito Santo Brazil (2010-2021)
Timeline
Au Pair
Cultural Care Au Pair
06.2021 - Current
Financial Operations Specialist
PortalFlex Brokers Associates
12.2020 - 05.2021
Lease Contract Specialist
PortalFlex Brokers Associates
06.2020 - 12.2020
Real Estate Contract Termination Specialist
PortalFlex Brokers Associates
12.2018 - 06.2020
Receptionist
PortalFlex Brokers Associates
12.2017 - 12.2018
Receptionist
Marcos Pinto Imóveis
06.2016 - 11.2017
Church Administrative Assistant
Igreja Evangélica Batista Sementes
02.2016 - 05.2016
Associate of Science - Business Administration
Northern Virginia Community College