Patricia E McKinney

Operated and maintained bakery equipment, including ovens and mixers.

• Maintained a clean and organized workspace, adhering to strict sanitation guidelines and regulations.
• Monitored temperatures of ovens, proof boxes and other equipment.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
• Followed food safety standards when handling ingredients.

• Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Greeted customers at counter to fulfill requests and answer questions.
• Prepared salads, soups and sandwiches for customers.

• Responsibility inquiring of customers with accounts past due or behind on payment.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Updated account information to maintain customer records.
• Investigated and resolved customer inquiries and complaints quickly.
• Tracked customer service cases and updated service software with customer information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Managed high call volume with exceptional professionalism and efficiency.
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
• Assisted call-in customers with questions and orders.
• Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

• Identified and resolved problems through root cause analysis and research.
• Monitored compliance and filing requirements in conjunction with staff and management.
• Utilized machine learning algorithms to analyze historical data, leading to more informed strategy development.
• Collected, arranged, and input information into database system.
• Self-motivated, with a strong sense of personal responsibility.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
• Created, printed, and modified drawings in AutoCAD and Revit.
• Utilized advanced functionality within CAD software programs like AutoCAD, Revit, or MicroStation to enhance the overall quality of drafted designs.
• Worked with architects, engineers and customers to efficiently resolve planning and construction issues.
• Used computer-aided design software to prepare blueprints and schematics.
• Drafted and revised CAD drawings to meet client specifications.
• Reduced errors in design drawings by conducting thorough quality checks before final submission.
• Paid attention to detail while completing assignments.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Cultivated interpersonal skills by building positive relationships with others.

• Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
• Ensured safety compliance by adhering to industry standards and regulations during installations and repairs.
• Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
• Diagnosed and repaired complex faults within target timeframes.
• Calibrated electrical components and systems to optimize performance.
• Monitored and tested equipment performance to diagnose and resolve problems.
• Performed diagnostic tests on electronic components to determine the cause of malfunctions and recommend repair solutions.
• Developed and maintained technical documentation for compliant records.
• Maintained accurate documentation of work orders, service reports, and inventory records for future reference.