Patricia E. Whittington

• Provided excellent customer service in a luxury furniture retail sales environment. Interacting and assisting customer inquires regarding pricing, availability, custom luxury furniture and decor pieces.
• Determining needs and advising customers on their purchases often by developing creative concepts and designs.
• Maintained up-to-date knowledge of industry trends, pricing, and product knowledge.
• Worked with client via email, phone and in-person to collect information to complete sales, sell over the phone, schedule deliveries and upon occasion, personally visit clients at home.
• Demonstrating effective closing skills to execute monthly quota without jeopardizing the customers shopping experience.
• Other duties as assigned, essential or otherwise.

• Licensed by the state of Texas to sell, endorse, and reissue policies to clients and help them prevent financial loss.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Promoted high customer service duties such as answering billing questions and completed billing transaction, servicing policies and discussing coverage with knowledgeable and friendly service.
• Completed day-to-day duties accurately and efficiently.
• Planned and completed group projects, working smoothly with others.
• Marketing included reaching customers and building rapport in conversation through use of effective interpersonal and people skills.
• Maintained updated knowledge through continuing education and advanced training.

• Greeted customers and provided exceptional customer service.
• Helped customers find specific products, answered questions, and offered product advice.
• Worked with fellow sales team members to achieve group targets.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back, and answering phone calls with excellent etiquette.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

As a leader several responsibilities included the following:

• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Assigned tasks to associates to fit skill levels, maximize team performance and build camaraderie and foster pleasant workplace culture.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Reviewed completed work to verify consistency, quality and conformance.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.