Patricia F. Halliday
Retail Associate
Cambridge,MA
Summary
Results-oriented, dependable professional, experienced in customer service and sales. Excels in fast-paced environments as well as in supervising and motivating staff to increase productivity and company profitability.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Customer Experience Associate, Replenishment Associate
Michaels Craft Store
Cambridge , MA
06.2018 - Current
- Added inventory to shelves, racks, bins and displays according to restocking procedures.
- Used hand scanners and computer tracking systems to update merchandise locations.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Rotated stockroom inventory for freshness.
- Asked customers questions to determine, verify and solve common problems.
- Created attractive and eye-catching displays and end caps to promote specific stock to customers.
- Constructed pallets for sales floor and moved items safely using pallet jacks.
- Used basic mathematical skills to estimate weights, heights and centers of balance for proper pallet building.
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
- Used two-way radios to hear incoming messages and provide verbal responses.
- Documented customer interactions in internal database to maintain customer service history details.
- Created seasonal displays to showcase new and promotional merchandise.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Added price tags, adjusted signage and built cardboard kits.
- Greeted and used service model to meet customers' needs.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
- Leveraged keyboard and handheld units to input data on computer.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Investigated customer complaints and escalated issues to address critical requests.
- Performed section resets to match new planograms.
- Pulled out-of-date, damaged or returned opened items to report to supervisor.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Cleaned and organized sales and stock areas.
- Put away received merchandise in designated location.
- Monitored customer feedback to identify areas of improvement in customer experience.
Inventory Specialist
Babies R Us
Everett, MA
02.2018 - 06.2018
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Collaborated with the procurement team to establish steady supply of inventory.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed materials to educate staff on proper inventory management techniques.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
Inventory Specialist, Project Team Associate
Best Buy Co
Cambridge, M.A.
03.2013 - 03.2017
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed physical inventory counts each month.
- Developed strong cooperative relationships with coworkers and managers.
- Continuously checked products for quality assurance according to strict guidelines.
- Resolved issues quickly to maintain productivity goals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Created appealing displays for routine arrangements and special promotions.
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Established protocols to use for inventory control and management, streamlining internal process.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Modular Specialist
Walmart
Weymouth, MA
08.2017 - 02.2018
- Organized store merchandise racks by size, style, and color.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Used props and lighting to enhance appearance and visibility of displays.
- Created visual displays to highlight new and featured products.
- Proposed new ideas and concepts to enhance merchandise displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Collaborated with store managers to determine best placement for merchandise displays.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Cashier
Lowes Home Improvement Warehouse
Memphis, T.N.
01.2012 - 08.2012
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
Cashier
Walmart Supercenter
Cordova, T.N.
07.2011 - 10.2011
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
Head Photo Technician
Walgreens
Arlington , M.A.
07.2005 - 09.2010
- Examined developed prints to determine defects such as broken lines, spots or blurs.
Photographer
Sears Portrait Studio
Cambridge , M.A.
10.2006 - 11.2006
- Photographed high-quality images for various print and digital projects.
Sales Associate
PET SHOP GIRLS
Boston, M.A.
05.2005 - 07.2005
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Associate/ Manager
Buck-a-Book
Arlington, MA
11.2002 - 05.2005
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Solved problems with products and services by providing customers with technical support.
Sales Associate
Petco Animal Supplies Stores Inc.
Cambridge , MA
02.2005 - 03.2005
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Server
Carberry's Coffee House
Arlington, M.A.
01.2004 - 08.2004
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Coursework in Psychology - undefined
Bay State College
Course Work In Film Photography - Commercial Photography
New York School of Photography
09.2006 - 07.2007
Professional Photography Certificate - Photography
Boston University
Waltham, MA 09.2007 - 06.2008
Skills
Sales objectives
Display construction
Merchandising understanding
Safety awareness
Signage updates
Customer relations skills
Sales floor support
Backstock organization
Planograms
Equipment operation
Inventory audits
Warehouse safety
Cleaning procedures
Stock management
Shipping and receiving
Order fulfillment
Professional telephone demeanor
Merchandising
Customer relationships
Inventory monitoring
Forklift safety and operation
Pick lists
Stocking and replenishing
Shipping procedures understanding
Money handling abilities
Timeline
Customer Experience Associate, Replenishment Associate
Michaels Craft Store
06.2018 - Current
Inventory Specialist
Babies R Us
02.2018 - 06.2018
Modular Specialist
Walmart
08.2017 - 02.2018
Inventory Specialist, Project Team Associate
Best Buy Co
03.2013 - 03.2017
Cashier
Lowes Home Improvement Warehouse
01.2012 - 08.2012
Cashier
Walmart Supercenter
07.2011 - 10.2011
Professional Photography Certificate - Photography
Boston University
09.2007 - 06.2008
Photographer
Sears Portrait Studio
10.2006 - 11.2006
Course Work In Film Photography - Commercial Photography
New York School of Photography
09.2006 - 07.2007
Head Photo Technician
Walgreens
07.2005 - 09.2010
Sales Associate
PET SHOP GIRLS
05.2005 - 07.2005
Sales Associate
Petco Animal Supplies Stores Inc.
02.2005 - 03.2005
Server
Carberry's Coffee House
01.2004 - 08.2004
Customer Service Associate/ Manager
Buck-a-Book
11.2002 - 05.2005
Coursework in Psychology - undefined
Bay State College