Summary
Overview
Work History
Education
Skills
Additional Information
References
references
machines and tools
familiar and experienced with
Timeline
Generic

Patricia (Gangl) Schiller

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 11 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

33
33
years of professional experience

Work History

Owner/ Operator, Sole Proprietor

Self Employed: Hair and Nail Salon
09.2010 - Current
  • Customer Detail per clientele
  • Marketing
  • Scheduling and appointment booking
  • Finance and taxes
  • Inventory
  • Managed Subvendors and Lease's

Electronic Service Technician

Xantrex Technologies Inc.
08.2001 - 03.2003
  • Serviced power inverters used in recreational vehicles.
  • Performed testing and trouble shooting down to component level on electrical assemblies.
  • Troubleshot and repaired test fixtures.
  • Maintained Repair Database for accounting and failure tracking.
  • Troubleshot directly with customers via phone, in person and email.
  • Managed customer payments for Service Department.
  • Assisted various departments to meet deadlines
  • Administration, Finance, and Distribution

Electronic Technician

Panasonic Avionics Corporation
07.1997 - 08.2001
  • Maintained the functionality of the In Flight Entertainment System for commercial and private aircraft.
  • Tested, Troubleshot and reworked down to component level.
  • Maintained Component Maintenance Manuals, ensuring ECO's and SB's were organized and accounted for.
  • Trained new employees on processes and procedures.
  • Calibrated and modified various units and test equipment.
  • FAA approved In Process Inspector.
  • Work closely with product engineers to identify and analyze design issues with Line Replacement Units.
  • Assisted various departments to meet deadlines
  • Administration, Assembly and Distribution.
  • Qualified to calibrate and inspect various Line Replacement Units.
  • Proficient in surface mount and through hole soldering.
  • Streamlined processes for increased efficiency through regular maintenance of electronic devices.

Production Associate

Microsoft
04.1993 - 07.1997
  • Managed 17 people, in the absence of the supervisor, packaging Microsoft products for the Latin America region.
  • ISO9002- Wrote the work instructions and procedures for the Latin America Operations group
  • (5 teams)
  • Investigated customer feedback reports for Customer Incident Report Team for Non-conformities, (contaminated software, damaged manuals ) with Microsoft Products.
  • Trained new employees, Excel01, Work, Schedule +, Planning and Scheduling of MLPs using the Rumba and Macpac system, and various inventory inquiries and transaction.
  • Prioritized Planning and Scheduling for five teams.
  • Data entry in Configuration of Bill Of Materials.
  • Configuration Associate
  • Create and maintain Bill of Materials.
  • Liaison between Purchasing/Buying, Marketing, Scheduling and the Manufacturing floor.
  • Committees: Safety, Recycle, Non Conformance, and Hiring.
  • Enhanced production efficiency by streamlining assembly line processes and implementing lean manufacturing techniques.
  • Reduced waste and material costs by optimizing inventory management and implementing a recycling program.

Shift leader

Jack in the Box
06.1992 - 07.1993
  • Independently managed store and crew members
  • Customer Service.

Assistant Technician

Technical Services, Inc.
06.1991 - 06.1992
  • Tested PCBs and reworked down to component level.
  • Assisted on computer programming for testers.
  • Trained new employees on test and rework procedures.
  • Assembled PCBs.

Education

Psychology and Computer Science

Skagit Valley College

Nail Technician

Bellingham Beauty School
01.2010

Associate of Applied Science - Electronic Engineering Technology

ITT Technical Institute
09.1994

Skills

  • Good communication skills (oral and written)
  • Great attention to detail
  • Positive attitude
  • Ability to work well with a wide diverse group of people, and alone
  • Self starter and self motivated
  • Microsoft Office Programs
  • Schedule
  • Outlook
  • Planning and Scheduling using the Rumba and Macpac system
  • Surface mount and through hole soldering training certificate

Additional Information

2003-2010: Stay at home mother. Started Nursery at St. Cecelia's Church in Stanwood, WA. Babysitting Coop director for the Moms Club International North Bellingham Chapter. Cheer Director for the Marana Broncos in Tucson, Arizona.

References

References available upon request.

references

  • Stephen Duncan, Xantrex Technologies, Supervisor, Arlington, WA, 800-282-8776, 574-333-9924
  • Dean Clark, Xantrex Technologies, Service Technician, Arlington, WA, 253-307-9477
  • Lori (Campbell) Newell, Family Services, Whidbey NAS, Oak Harbor, WA, 360-929-7699
  • Louise Aldan Warwick, Hunt Military Communities, Director, Oak Harbor, WA, 360-672-8070, louise.aldana@huntcompanies.com
  • Michelle Curry, Big Thunder Marine, Business Manager, Event Organizer 360-941-9690

machines and tools

  • HP3060 tester
  • Oscilloscope
  • Multimeters
  • Function generators
  • Logic Analyzers

familiar and experienced with

  • ISO9001 and ISO9002
  • ANSI/IPC-A-610
  • MIL-STD- 2 ANSI/J-STD-001
  • JAA SUPPLEMENTAL
  • FARS 13, 21, 25, 39, 43, 65, 121, 125, 135, 145

Timeline

Owner/ Operator, Sole Proprietor

Self Employed: Hair and Nail Salon
09.2010 - Current

Electronic Service Technician

Xantrex Technologies Inc.
08.2001 - 03.2003

Electronic Technician

Panasonic Avionics Corporation
07.1997 - 08.2001

Production Associate

Microsoft
04.1993 - 07.1997

Shift leader

Jack in the Box
06.1992 - 07.1993

Assistant Technician

Technical Services, Inc.
06.1991 - 06.1992

Psychology and Computer Science

Skagit Valley College

Nail Technician

Bellingham Beauty School

Associate of Applied Science - Electronic Engineering Technology

ITT Technical Institute

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Patricia (Gangl) Schiller