Patricia H. Chandler
Roanoke,VA
Summary
CUSTOMER SERVICE PROFESSIONAL Profile 5 years' experience in customer service strengths in problem-solving and trouble-shooting, and planning/implementing proactive procedures. Possess solid computer skills. Knowledge using Microsoft Excel, Microsoft Word, and PowerPoint. Fast learner always willing to learn new skills. Work well with others or independently Associates degree in Arts of Science Healthcare Administration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2025
2025
years of professional experience
Work History
Registration Clerk
Lewis Gale Hospital
04.2024 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Managed high call volumes and directing calls to appropriate departments as needed.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Radiology Transporter
Carilion Clinic
11.2022 - 04.2023
- Greeted patient and explained transport plan and destination.
- Provided patient transport using various equipment and adhered to safety protocols.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Determined mode of transport based on patient's condition, comfort and safety factors.
- Offered blankets, checked modesty and engaged in appropriate conversation.
- Collaborated with radiology technicians for proper patient positioning, resulting in accurate imaging results.
- Demonstrated compassionate care, establishing trust with patients and families throughout the transportation process.
- Facilitated effective communication between radiology team members, fostering an atmosphere of teamwork and collaboration.
- Optimized equipment availability by performing routine maintenance checks on transport devices, such as wheelchairs and stretchers.
Virtual Care Cardiac Montior Tec II
Carilion Clinic
02.2021 - 11.2022
- Updated patients' records with readings taken from heart monitors or EKGs.
- Reviewed patient information to determine normal and abnormal heart patterns.
- Monitored patients on telemetry by computer or transtelephonically.
- Compared posted strips to previous strips to notify nursing staff of drastic changes.
Receptionist/ Dental Assistant
Dr. George Kevorkian Jr. D.D.S
12.2015 - 02.2021
- File Claims, Check patients in and out, make & file charts, clean instruments in lab, assist with discharging patients and giving after care instructions
- Manage multiple phone lines
- Manage the mail and deposit daily
- Enter insurance payments
- Assisted in surgeries, monitored vital signs, assisted with all dental procedures (extraction, implant, biopsy, bone graft, sinus lifts, aveoloplasty)
Receptionist MOA (Medical Office Assistant)
Allergy and Asthma Associates
- Office duties included filing, faxing, coping and scanning
- Managed multiple phone lines, scheduled appointments Verified patients insurance, processed claims, managed the mail
- Checked patient in and out and all billing & claim submission.
Customer Service Rep
Branch Banking & Trust
- Managed client calls with one call resolution
- Navigated clients through online banking using several systems
- Managed daily sales and stats to satisfactory level.
Administrative Assistant
Ameristaff
- Managed multiple phone lines and data entry office duties included filing, faxing, coping, scanning, interviewed potential employees for clients
- Managed front desk and greeted customers.
Data Entry Clerk
Adecco- On Assignment, Carilion Consolidated Laboratory
- Demographics
- Data entry
- Managed quotas for paper claims per hour
- Filed claims to multiple insurance companies on computer system.
Customer Advocate
Anthem Blue Cross Blue Shield
- Managed healthcare claims and performed case administration
- Made decisions on claim payments while considering benefit and provider status
- Analyzed and completed research on healthcare issues.
Education
Associate of Science -
Virginia Western Community College, University of Phoenix Axia College
01.2012
GED -
William Byrd High School
01.1994
Skills
- Ability to multitask, banking, billing,
- Cashier, collections, claims, customer
- Service, Data entry, faxing, filing, insurance, e-mail
- Mail, detailed & teamwork oriented, sales, scanning,
- X-ray skills, Adult & Pediatric care & education, First aid (CPR-Certified ACLS&BLS)
- PPE Use
- First Aid/CPR
- Reliable & Trustworthy
- Supervision & Leadership
- Computer Skills
Timeline
Registration Clerk
Lewis Gale Hospital
04.2024 - Current
Radiology Transporter
Carilion Clinic
11.2022 - 04.2023
Virtual Care Cardiac Montior Tec II
Carilion Clinic
02.2021 - 11.2022
Receptionist/ Dental Assistant
Dr. George Kevorkian Jr. D.D.S
12.2015 - 02.2021
GED -
William Byrd High School
Receptionist MOA (Medical Office Assistant)
Allergy and Asthma Associates
Customer Service Rep
Branch Banking & Trust
Administrative Assistant
Ameristaff
Data Entry Clerk
Adecco- On Assignment, Carilion Consolidated Laboratory
Customer Advocate
Anthem Blue Cross Blue Shield
Associate of Science -
Virginia Western Community College, University of Phoenix Axia College
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