Patricia J Trout
Lititz,PA
Summary
Dynamic professional with a diversified background in mental health and law enforcement, excelling at Oaks Integrated Care. Proven expertise in case management and client advocacy, recognized for developing individualized service plans that enhance client well-being. Exceptional communication skills facilitate the establishment of strong relationships, ensuring clients receive comprehensive support and resources. Committed to fostering a supportive environment through empathy and effective problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Multiple Vehicle Driver - CDL
Expressions Limousine
Ephrata , PA
11.2020 - Current
- Conducted routine vehicle inspections to ensure compliance with safety regulations.
- Adhered to traffic laws and company policies during all driving activities.
- Maintained accurate records and mileage for reporting purposes.
- Resolved customer complaints in a professional manner.
- Maintained vehicle cleanliness and ensured it was kept in good condition.
- Adhered to assigned schedules, ensuring that deadlines were met.
- Ensured the safety of passengers during transport.
- Coordinated with other drivers to ensure efficient use of resources.
- Served as a representative of the company providing courteous customer service at all times.
- Responded quickly to emergency situations such as traffic delays or hazardous road conditions.
Peer Case Worker
Recovery Insight
Lancaster , PA
06.2008 - 05.2020
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Followed strict policies and procedures to maintain client confidentiality, and keep data private.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Coordinated between various entities to manage cases.
- Evaluated clients and formulated individualized service plans, outlining short-term and long-term goals.
- Assisted patients needing additional support by scheduling and managing appointments.
- Evaluated and addressed individual client needs and concerns.
- Composed or prepared correspondence, case notes, and narratives with computer-based applications.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Assisted and advocated for clients in obtaining financial resources and government entitlements.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Maintained and developed community relationships to support various client referrals.
- Acted as a role model for clients by exhibiting positive behaviors.
Peer Case Manager
Oaks Integrated Care
Cherry Hill, NJ
08.2008 - 10.2018
- Developed individualized service plans based on client needs and goals.
- Monitored client progress and adjusted plans as necessary to ensure support.
- Collaborated with community resources to connect clients with essential services.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Conducted home visits to assess the safety of living environments for clients.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Attended court hearings as a representative of the organization when needed.
- Organized group activities to provide socialization opportunities for clients.
- Collaborated with other service providers to ensure continuity of care for clients.
- Identified barriers to client success and developed strategies to overcome them.
Education
Bachelor of Arts - Applied Psychology
Millersville University of Pennsylvania
Millersville, PA06-2027
Associate of Arts - Applied Psychology
Camden County College
Blackwood, NJ06-2008
High School Diploma -
Bishop Eustace High School
Cherry Hill, NJ06-1975
Skills
- Diversified background in the mental health field, driving, and law enforcement
- Highly developed communication and interpersonal skills
- Case management
- Client advocacy
- Empathy and compassion
- Stress management
- Documentation and reporting
- Problem-solving
- Positive attitude
Certification
Certified Peer Support Specialist, PA
Crisis Intervention
Forensics Specialist
Certified Peer Support Specialist, NJ
Investigator, NJ
Police Officer, Nj
Commercial Driver License, NJ & PA
Timeline
Multiple Vehicle Driver - CDL
Expressions Limousine
11.2020 - Current
Peer Case Manager
Oaks Integrated Care
08.2008 - 10.2018
Peer Case Worker
Recovery Insight
06.2008 - 05.2020
Bachelor of Arts - Applied Psychology
Millersville University of Pennsylvania
Associate of Arts - Applied Psychology
Camden County College
High School Diploma -
Bishop Eustace High School