Patricia K Pesantes
Largo,FL
Summary
The goal is to provide excellent customer service experience, utilize skills into this company to grow and learn more to successfully manage all aspects. To be self-motivated and a dedicated worker.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Ikea
Tampa, FL
10.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Dasher
DoorDash
Tampa, FL
09.2018 - Current
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Seguros Services
Progressive
Riverview, FL
01.2021 - 08.2021
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Stower
Amazon Fullfillment Center
Ruskin, FL
04.2020 - 01.2021
- The Stower will visually inspect each item for damage prior to placing the item on a shelf, as well as ensuring item accuracy.
- The primary responsibility of Amazon pickers includes gathering products to fulfill orders from the supervisors.
- Additionally, they also handle labeling different types of merchandise and ensuring the maintenance of adequate stock levels.
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
Inbound Sales Representative
Spectrum
Riverview, FL
08.2019 - 04.2020
- Provides basic customer support related to Spectrum services, including handling billing inquiries and payments.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
Customer Service Associate
Wawa
Tampa, FL
06.2017 - 06.2019
- Support of the store management team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including cash register, coffee area, work oven station, food service and other store related functions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
ResQue Agent
Road America Motor Club
Doral, FL
05.2014 - 03.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Diploma - Massage Therapy
Sanford-Brown Institute
Tampa, FL03.2011
Skills
- Problem-Solving
- Attention to detail
- Customer service
- Communication
- Adaptability
- Teamwork
- Creativity
Certification
- Forklift Certified July 2021 - July 2024
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Ikea
10.2021 - Current
Seguros Services
Progressive
01.2021 - 08.2021
Stower
Amazon Fullfillment Center
04.2020 - 01.2021
Inbound Sales Representative
Spectrum
08.2019 - 04.2020
Dasher
DoorDash
09.2018 - Current
Customer Service Associate
Wawa
06.2017 - 06.2019
ResQue Agent
Road America Motor Club
05.2014 - 03.2017
Diploma - Massage Therapy
Sanford-Brown Institute
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