Patricia K. Suarez
Waller,TX
Summary
Accomplished Accounts Receivable Coordinator at Design Air Systems, adept in invoice processing and customer relations, significantly improved payment collection efficiency. Leveraged Microsoft Office for automation, enhancing reconciliation accuracy. Excelled in reducing debts and fostering client relationships, demonstrating exceptional multitasking and organizational skills. Achieved notable increases in client retention and revenue growth, underscoring a commitment to financial excellence and service quality.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Coordinator
Design Air Systems
07.2018 - 07.2021
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
- Conducted regular audits of customer accounts to ensure accuracy, identifying potential errors or inconsistencies for correction.
- Facilitated timely account updates by promptly processing adjustments for credits, discounts, and writeoffs.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Completed daily process adjustments to maintain accuracy.
- Updated aging reports based on daily audits.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Customer Account Representative
Acosta Sales & Marketing
02.2016 - 02.2018
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Devised tactics to grow customer base and boost sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined account management processes for improved operational efficiency.
- Collaborated with sales teams to upsell products and services, resulting in increased revenue.
- Exceeded performance targets through diligent follow-up on outstanding issues and proactive problemsolving.
- Contacted customers to assess satisfaction and current needs.
- Supported customer satisfaction through regular follow-up and communication.
Manager of Business Development and Sales
Xpresstel, Inc.
01.2003 - 12.2015
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Negotiated favorable contract terms with clients, achieving mutually beneficial agreements while maximizing profitability.
- Managed budgets responsibly by monitoring expenses closely and making prudent investments in promotional activities that delivered high ROI.
- Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Prepared sales presentations for clients showing success and credibility of products.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
General Studies
Alief Hastings High School
Alief, TX05.1979
Skills
- Payment tracking
- Microsoft Office
- Invoice Processing
- Cash application
- Accounts Receivable
- Collections experience
- Customer Relations
- Financial records and reporting
- Account Reconciliation
- Customer Service
- Multitasking and Organization
- Customer Service Management
Timeline
Accounts Receivable Coordinator
Design Air Systems
07.2018 - 07.2021
Customer Account Representative
Acosta Sales & Marketing
02.2016 - 02.2018
Manager of Business Development and Sales
Xpresstel, Inc.
01.2003 - 12.2015
General Studies
Alief Hastings High School
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