Patricia Kelli Gonzales
El Paso
Summary
Extremely competent, detail-oriented individual with exceptional ability to manage a diversity of customer service functions in fast-paced, performance-critical environments. Decisive and direct, yet flexible in responding to the constantly changing demands of staff, customers and operations throughout an organization. Exceptional interpersonal and communication skills. Enjoy assisting customers from diverse backgrounds on all socioeconomic levels. Experienced exercising independent judgement multitasking and working without supervision to achieve organizational goals. Keen focus on excellence in job performance and teamwork to obtain optimal results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Caregiver
COMFORT KEEPERS
2416 Montana Ave El Paso Texas, 79903
08.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted patients with self-administered medications.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
Security Officer
PEOPLE READY STAFFING AGENCY
1621 Montana Ave, El Paso TX, 79902
05.2021 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
COVID-19 Screener
MEDIX STAFFING SOLUTIONS INC.
7135 E. Camelback Rd, Scottsdale, AZ 85251
06.2020 - 05.2021
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
- Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
- Disinfected tools, equipment and surfaces between patients.
- Monitored patient progress and reported changes to healthcare professionals.
Motel Front Desk Clerk
Motel 6 El Paso-Airport-Fort Bliss
6363 Montana Ave, El Paso Texas 79925
03.2020 - 06.2020
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Organized and maintained files and records to ensure up-to-date documentation.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled high-pressure situations calmly and effectively, resolving any issues that arose during busy periods.
Externship/MLT
CANDELARIA
El Paso, Texas
09.2019 - 12.2019
- Worked with patients in a fast pace environment which was challenging and rewarding at the same time and worked in a clinical laboratory where tests are carried out on patients' specimens to obtain information about the health status of the affected individual to aid in diagnosis, treatment, research and prevention of disease
- Help patients to be calm before drawing their blood
- Drawing blood from patients with confidence
- Did the order of draw correctly so there is no contamination in the tubes
- Worked on the CBC machine called the 'Drew 3'
- Did urinalysis and microalbumin tests
- Worked on the A1Cs machine
- Spun blood on the centrifuge
Trainer/Sales Rep
BODY USA
Hobbs, New Mexico
05.2014 - 11.2014
- Worked as a fitness trainer to guide the customers through systematic workouts in order to achieve their fitness goals
- Explained to customers how to use the various types of exercise equipment in order to achieve optimal results
- Recommended diet plans to go along with the customers' prescribed workout plans
- Sold and upsold various fitness packages in order to gain new clientele and maximize revenue
- Performed various opening and closing duties to include ensuring drawer balances, counting inventory and store merchandise and shipments
Patient Administrative Specialist
UNITED STATES NATIONAL GUARD
Fort Lewis, Washington
09.2003 - 09.2004
- Assisted military personnel in developing their Army careers and provided personnel support and assistance to soldiers at various command levels
- Led physical training (PT) exercises for entire formations of military personnel, guided them systematically through a series of agility, strength training, and cardio exercises
- Provided physical therapy intervention for certain military personnel with respect to doctor prescribed profiles that limited their ability to perform their jobs as well as the full range of (PT) exercises
- Assisted military personnel with preparing for the Army Physical Fitness Test (APFT)
- Prepared reports and data on births, deaths, and various other reportable conditions for submission to military and civilian authorities
- Initiated corresponding pertaining to medical board proceedings, line of duty investigations
- Prepared medical records for retirement and prepared medical information for release
Human Resources Specialist
UNITED STATES ARMY
Fort Lewis, Washington
09.1999 - 09.2003
- Assisted military personnel in developing their Army careers and provided personnel support and assistance to soldiers and various command levels
- Led physical training (PT) exercises for entire formations of military personnel, guided them systematically through a series of agility, strength training, and cardio exercises
- Provided physical therapy intervention for certain military personnel with respect to doctor prescribed profiles that limited their ability to perform their jobs as well as the full range of (PT) exercises
- Assisted military personnel with preparing for the Army Physical Fitness Test (APFT)
- Organized and maintained officer and enlisted personnel records
- Prepared permanent and temporary travel orders and requests for orders
- Processed recommendations for award and decorations; and coordinated awards ceremonies
- Prepared and monitored request for reductions, transfers, and discharges
- Picked up and transported mail for officer and enlisted personnel
- Transported highly valuable items using the government vehicle
- Transported important military personnel to and from the airport using the government vehicle
Education
Associates of Applied Science - MLT
Southwest University
El Paso, Texas12.2019
Phlebotomy NHA Certified -
Southwest University
El Paso, Texas05.2019
Associates of Arts -
New Mexico State University
Las Cruses, New Mexico12.2017
Associates of Science -
New Mexico State University
Las Cruses, New Mexico05.2017
Skills
- Exceptional Customer Service
- Deadline-Driven
- Effective Listening Skills
- Overcoming Customer Objection
- Highly Persuasive
- Earning Customer Trust
- Identifying Customer Needs
- Strong Closing Skills
Certification
- CPR (BLS)
- First Aid
- Automated External Defibrillator (AED)
Career Focus
Business/ Health
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Caregiver
COMFORT KEEPERS
08.2022 - Current
Security Officer
PEOPLE READY STAFFING AGENCY
05.2021 - 08.2022
COVID-19 Screener
MEDIX STAFFING SOLUTIONS INC.
06.2020 - 05.2021
Motel Front Desk Clerk
Motel 6 El Paso-Airport-Fort Bliss
03.2020 - 06.2020
Externship/MLT
CANDELARIA
09.2019 - 12.2019
Trainer/Sales Rep
BODY USA
05.2014 - 11.2014
Patient Administrative Specialist
UNITED STATES NATIONAL GUARD
09.2003 - 09.2004
Human Resources Specialist
UNITED STATES ARMY
09.1999 - 09.2003
Phlebotomy NHA Certified -
Southwest University
Associates of Arts -
New Mexico State University
Associates of Science -
New Mexico State University
Associates of Applied Science - MLT
Southwest University