Summary
Overview
Work History
Education
Skills
Websites
Crocheting, sewing, baking and candy making.
Languages
Timeline
Generic
Patricia L Colbert

Patricia L Colbert

Customer Service Representative Remote
Tulsa,OK

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

34
34
years of professional experience

Work History

Rural Mail Carrier

United States Post Office
06.2000 - 12.2023
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Delivered mail and packages to customers, and stamp purchases in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Dealt with customer issues in a timely manner.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Sorted mail according to order of address appearance for easy access in field.
  • Organized mail ahead of delivery runs for correct routing.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Optimized route efficiency through regular analysis of route data and implementing changes accordingly.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Handled accurate cash payments for postage and incurred fees.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

Executive HousekTeeping Manager

Best Western Tradewinds East
04.1994 - 06.2000
  • Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
  • Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
  • Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
  • Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
  • Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
  • Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
  • Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
  • Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
  • Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
  • Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
  • Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year round.
  • Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
  • Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
  • Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
  • Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
  • Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Ensured strict adherence to safety guidelines by regularly reviewing procedures with staff members and conducting safety drills.
  • Streamlined weekly cleaning schedule for 20-25 employees.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
  • Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
  • Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
  • Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
  • Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.

Housekeeping Supervisor

Embassy Suites
03.1990 - 06.2000
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through supervising.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed laundry sorting, washing, drying, and ironing.
  • Communicated repair needs to maintenance staff.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Attended Spanish classes which the company provided for us.

Education

Associate of Science - Business Management

Tulsa Community College
Tulsa, OK

GED -

Maricopa Community Colleges - Gateway Community College
Phoenix, AZ
09.1978

Skills

  • Observation
  • Physical Stamina
  • Safe Driving
  • Time Management
  • Sorting Mail
  • Vehicle Inspection
  • Computer Literacy
  • Geographical Knowledge
  • Postal Regulations
  • Critical Thinking
  • Adaptability
  • Weather Preparedness
  • Self-motivation
  • Multitasking
  • Delivery Procedures
  • Reliability
  • Record Keeping
  • Load Balancing
  • Package Handling
  • Customer Service
  • Address Verification
  • Professionalism
  • Organizational Skills
  • Mail Sorting
  • Route Deliveries
  • Route Navigation
  • Change-Of-Address Orders
  • Mail-Sorting and Delivery Sequence

Websites

Crocheting, sewing, baking and candy making.

I enjoy crocheting blankets when I have free time, making nut brittle, gourmet apples, and all types of baked items for extra income.

Languages

Spanish
Limited Working

Timeline

Rural Mail Carrier

United States Post Office
06.2000 - 12.2023

Executive HousekTeeping Manager

Best Western Tradewinds East
04.1994 - 06.2000

Housekeeping Supervisor

Embassy Suites
03.1990 - 06.2000

Associate of Science - Business Management

Tulsa Community College

GED -

Maricopa Community Colleges - Gateway Community College
Patricia L ColbertCustomer Service Representative Remote