Patricia L. Koelsch

I started working here when I was 16 and worked very hard to achieve my role as The General Manager over three locations.

* Successfully managed and operated a full service business.

* Led and oversaw the day to day operations of the company when it was one location and continued to do so when it grew to three locations traveling daily from location to location.

* Provided strategic leadership and management.

* Mitigated the company's legal risk to ensure safeguarding from any and all potential legal risk.

* Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

* Verified, reconciled, and issued weekly payroll for employees ensuring accurate and timely payments.

* Ensured employee and customer safety arranging annually instructor held CPR certification classes at work.

* Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

* Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

* Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

* Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.

* Annually oversee & update customer contracts for legality and assurance purposes.

* Daily inspections of all operating equipment & non operating equipment.

* Daily close outs and audits from credit cards to cash flow balances and bank deposits.

* Scheduling maintenance on a wide variety of areas including but not limited to engineers for the boat docks, boats and any and all water craft rental equipment including xl yachts.

* Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

* Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

* Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

* Oversaw office inventory activities by ordering and requisitions and stocking & inbound/ outbound shipping from the smallest of parts to making arrangements for shipping out one of the vessels.

* Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.

* Instilling workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

* Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

* Implemented comprehensive training program for new hires, improving their integration into team and productivity.

* Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

* Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

* Successfully managed budgets and allocated resources to maximize productivity and profitability.

* Evaluated employee performance and conveyed constructive feedback to improve skills.

* Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.

* Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.

* Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.

* Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.

* Planned and executed follow-up audits at appropriate intervals.

* Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.

* Mentored and delegated junior auditors and sharing knowledge and best practices to foster their professional growth & skillset within my team.

* Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.

* Conducted risk assessments to determine areas requiring increased focus during subsequent audits.

* Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.

* Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.

* Analyzed data and findings to prepare reports detailing financial information.

* Developed and maintained productive relationships with clients, facilitating smooth audit processes and engagements.

* Identified significant cost-saving opportunities through meticulous expense analysis.

* Trained new employees on accounting principles and company procedures.

* Tracked funds, prepared deposits and reconciled accounts.

* Diminished outstanding debts by analyzing accounts for issues.

* Collected and reported monthly expense variances and explanations.

* Reduced property damage by quickly responding to emergency calls and assessing the extent of water damage.

* Improved drying time by utilizing advanced equipment such as air movers, dehumidifiers, and moisture meters.

* Prevented mold growth by thoroughly cleaning affected areas with antimicrobial agents.

* Continuously expanded industry knowledge through participation in professional development courses and certifications related to water mitigation techniques.

* Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.

* Collaborated with insurance adjusters, documenting losses and ensuring timely claim processing for clients.

* Provided superior customer service, addressing client concerns professionally while offering expert guidance on potential next steps post-mitigation services.

* Streamlined workflows on-site by accurately scoping losses and developing detailed action plans for restoration projects.

* Performed accurate moisture readings with specialized tools for optimal drying conditions.

* Adhered to EPA and OSHA regulations.

* Trained new employees on safe and productive water-treatment plant operation.

* Identified and characterized specific causes or sources of water pollution.

* Worked flexible hours across night, weekend, and holiday shifts while being on call through the night at home 24/7 with my skeleton crew for guidance and reassurance.

* Reconciled billing discrepancies with regulatory agencies and finance department.

* Educated customers about billing, payment processing and support policies and procedures.

* Maximized revenue by streamlining billing processes and identifying opportunities for improvement.

* Reduced errors in billing processes by conducting regular audits of customer accounts and collaborating closely with the C.O.O.

* Responded to customer requests for information and resolved billing issues.

* Reviewed billing and collections process and determined improvements to streamline workflows.

* Enhanced billing efficiency by streamlining documentation and data entry processes.

* Handled financial transactions accurately, fostering trust among guests regarding billing practices.

* Managed insurance claims and billing procedures, ensuring accurate and prompt payments.

* Enhanced team productivity by implementing efficient task delegation and time management strategies.

* Quality checking "QC" every job with a complete thorough walk through inspection confirming every job's proper set up, proper demo, preventative mold measures, proper temperature/ humidification, secure moisture meters installed and all of the above ect. properly recorded and documented/uploaded into MICA before releasing my technician to the next dispatched job.

* Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines, deliveries and or damaged product.

* Traveled back and forward between Omaha, Nebraska and home quarterly to essentially meet with and update cooperate along with receiving new software systems training (POPS) & newly implemented standard operation procedures to bring home to implement and train my team.

* Continually communicating with drivers, personnel & customers to coordinate/reroute/reschedule timely delivery of goods and materials.

* Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

* Directed dispatching, routing, and tracking several sized fleet vehicles/ trucks in multiples in highly stressed situation and high call volumes.

* Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

* Optimized fleet operations to maximize throughput and minimize costs, resulting in a quantifiable TKM's savings per month/quarter/year.

* Oversaw facility maintenance activities to ensure optimal performance of equipment, product and infrastructure elements for a more efficient daily punctual departure.

* Identified and resolved unauthorized, unsafe, or ineffective practices followed with personally assigning and implementing more efficient solutions.

* Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards while keeping costs and claims down to a minimum.

* Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns with both way of personally handling them myself to advising my dispatchers and truck drivers.

* Supervised operations staff and kept employees compliant with company policies and procedures.

* Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

* Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

* Led hiring, onboarding and training of new hires to fulfill business requirements.

* Developed and maintained relationships with external vendors and suppliers which often led to contractors and truckers wanting to come work for us.

* Analyzed and reported on key performance metrics to senior management.

* Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

* Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

* Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

* Managed purchasing, sales, marketing and customer account operations efficiently.

* Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

* Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

* Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

* Tracked delivery progress to identify possible delays and provide real-time updates to customers.

* Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

* Generated reports to track deliveries and maintain proper records and documentation.

* Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.

* Processed invoices and payments for dispatched orders to provide proof of transaction.

* Ensured compliance with local, state, and federal regulations related to emergency communications.

* Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

* Analyzed customer feedback and provided solutions to improve customer service.

* Negotiated with vendors for better rates on communication equipment, improving budget efficiency.

* Answered phone calls, returned voicemails and responded to customer emails.

* Scheduled and organized delivery routes.

* Monitored and tracked dispatch communication systems.

Tracked and monitored vehicle performance and maintenance.

* Managed customer accounts and invoicing.

* Communicated with warehouse staff to facilitate proper loading and unloading of orders.

* Provided support to drivers experiencing difficulties with their assigned routes or GPS devices, promptly resolving issues/high stressful situations as they arose.

* Designed custom routes for special deliveries, ensuring timely arrival and top-notch service.

* Reduced delivery times with strategic route planning for multiple drivers.

* Maintained accurate records of routing data and driver performance metrics, supporting informed decision making processes.

* Monitored fuel consumption rates across fleet vehicles while optimizing routes to minimize costs without compromising on-time delivery.

* Conducted regular audits of routing software to ensure accuracy and compliance with company standards.

* Continuously updated existing routes based on feedback from drivers and customers alike, ensuring the most efficient and effective routes were in place.

* Developed contingency plans for unexpected traffic or weather conditions, maintaining efficient operations under challenging circumstances.

* Verified orders by comparing names and quantity of items packaged with shipping documents.

* Inspected incoming and outgoing shipments/product to identify discrepancies with records, last minute changes and to have a new item picked and pulled to replace a damaged item.

* Compared shipping orders and invoices against contents received to verify accuracy.