Summary
Overview
Work History
Education
Skills
Certification
Presentations
Timeline
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PATRICIA L. MICHALSKI

Knowledge Management Leader | Change Strategist | Learning Architect

Summary

Creative and results-driven leader skilled in bridging the gap between business and technology to drive enterprise-wide knowledge transformation. Expertise in curating scalable KM strategies and leading global teams, delivering structured systems such as SharePoint, ServiceNow KM, and Power Platform. Strong background as an experienced educator and coach, specializing in transforming complex business needs into clear and measurable outcomes.

Overview

26
26
years of professional experience
3
3
Certifications

Work History

Knowledge Management Leader

Deep Mile Networks LLC
03.2023 - Current
  • Established and lead a dynamic Knowledge Management (KM) program, for a directorate within the Department of Defense, focused on developing strategic KM initiatives tailored to meet client needs, enhancing information governance, and improving organizational knowledge sharing and utilization.
  • Launched and led a KM program for DoD, improving organizational knowledge sharing and governance.
  • Built and managed a 5-person cross-functional team (3 SharePoint Developers, 2 KM Analysts).
  • Migrated 18,000+ assets from SharePoint 2016 to Online, delivering the project on time and within budget.
  • Designed a new taxonomy and governance framework that improved search accuracy by 40%.
  • Created and delivered 12+ specialized training courses with 90% satisfaction ratings.
  • Led implementation of structured KM workflows in ServiceNow, cutting ticket resolution times by 20%.

Various Knowledge Management & Leadership Roles

DELOITTE
10.1999 - 03.2023
  • Company Overview: CLEVELAND, OH
  • Content Publishing Leader, Global Knowledge Services (2005–2023)
  • Built Deloitte’s global blockchain knowledge portal in
  • Designed and launched the firm’s first SMS people dashboard, enhancing leadership filtering.
  • Directed the 'KrossFit' KM learning initiative—delivered 8 strategic courses and a firmwide book fair.
  • Launched 3 certified Communities of Practice training programs and 'Value Stories' impact campaign.
  • Developed ServiceNow moderation dashboard, reducing required FTEs by 72%.
  • Knowledge Manager – Marketing & Business Development (2003–2005)
  • Created the first M&C knowledge repository, reducing proposal prep time by 30%.
  • Led an 8-person team delivering high-impact proposals and pursuit decks.
  • Early Roles (1999–2003)
  • Senior Manager, Marketing Communications – Great Lakes Region
  • Graphic Designer – Great Lakes Region
  • CLEVELAND, OH

Adjunct Professor

Kent State University
01.2017 - 01.2019
  • Company Overview: KENT, OH
  • Taught 'Foundational Principles of Knowledge Management' within the Information Architecture / KM master’s program.
  • Designed course content, delivered graduate-level instruction, and fostered practitioner-oriented learning grounded in real-world strategy and enterprise KM implementation.
  • KENT, OH

Education

Master of Science - Knowledge Management

Kent State University
Kent, OH

Bachelor of Fine Arts - Visual Communication Design

Kent State University
Kent, OH

Skills

Change Management

Certification

Microsoft PowerUp – Power Platform, 2024

Presentations

  • Architecting Success..., World IA Day, 2024, https://www.uxakron.com/2024/02/14/save-the-date-world-ia-day-2024-on-friday-march-1-in-akron-ohio/
  • Fostering Engagement on Virtual Teams, ILTACON, 2017

Timeline

Knowledge Management Leader

Deep Mile Networks LLC
03.2023 - Current

Adjunct Professor

Kent State University
01.2017 - 01.2019

Various Knowledge Management & Leadership Roles

DELOITTE
10.1999 - 03.2023

Bachelor of Fine Arts - Visual Communication Design

Kent State University

Master of Science - Knowledge Management

Kent State University

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PATRICIA L. MICHALSKIKnowledge Management Leader | Change Strategist | Learning Architect