PATRICIA L. MICHALSKI
Knowledge Management Leader | Change Strategist | Learning Architect
Summary
Creative and results-driven leader skilled in bridging the gap between business and technology to drive enterprise-wide knowledge transformation. Expertise in curating scalable KM strategies and leading global teams, delivering structured systems such as SharePoint, ServiceNow KM, and Power Platform. Strong background as an experienced educator and coach, specializing in transforming complex business needs into clear and measurable outcomes.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
Knowledge Management Leader
Deep Mile Networks LLC
03.2023 - Current
- Established and lead a dynamic Knowledge Management (KM) program, for a directorate within the Department of Defense, focused on developing strategic KM initiatives tailored to meet client needs, enhancing information governance, and improving organizational knowledge sharing and utilization.
- Launched and led a KM program for DoD, improving organizational knowledge sharing and governance.
- Built and managed a 5-person cross-functional team (3 SharePoint Developers, 2 KM Analysts).
- Migrated 18,000+ assets from SharePoint 2016 to Online, delivering the project on time and within budget.
- Designed a new taxonomy and governance framework that improved search accuracy by 40%.
- Created and delivered 12+ specialized training courses with 90% satisfaction ratings.
- Led implementation of structured KM workflows in ServiceNow, cutting ticket resolution times by 20%.
Various Knowledge Management & Leadership Roles
DELOITTE
10.1999 - 03.2023
- Company Overview: CLEVELAND, OH
- Content Publishing Leader, Global Knowledge Services (2005–2023)
- Built Deloitte’s global blockchain knowledge portal in
- Designed and launched the firm’s first SMS people dashboard, enhancing leadership filtering.
- Directed the 'KrossFit' KM learning initiative—delivered 8 strategic courses and a firmwide book fair.
- Launched 3 certified Communities of Practice training programs and 'Value Stories' impact campaign.
- Developed ServiceNow moderation dashboard, reducing required FTEs by 72%.
- Knowledge Manager – Marketing & Business Development (2003–2005)
- Created the first M&C knowledge repository, reducing proposal prep time by 30%.
- Led an 8-person team delivering high-impact proposals and pursuit decks.
- Early Roles (1999–2003)
- Senior Manager, Marketing Communications – Great Lakes Region
- Graphic Designer – Great Lakes Region
- CLEVELAND, OH
Adjunct Professor
Kent State University
01.2017 - 01.2019
- Company Overview: KENT, OH
- Taught 'Foundational Principles of Knowledge Management' within the Information Architecture / KM master’s program.
- Designed course content, delivered graduate-level instruction, and fostered practitioner-oriented learning grounded in real-world strategy and enterprise KM implementation.
- KENT, OH
Education
Master of Science - Knowledge Management
Kent State University
Kent, OHBachelor of Fine Arts - Visual Communication Design
Kent State University
Kent, OHSkills
Change Management
Global Team Leadership
Strategic Planning & Organizational Design
Program & Project Management
Enterprise Content Mgmt & Governance
Information Architecture
Process Improvement & Optimization
Knowledge Management Strategy
Issue Resolution & Problem Solving
Training Development & Delivery
ServiceNow Knowledge Management
Diplomacy & Mediation
Consensus Building
Coaching & Mentoring
Taxonomy & Metadata Governance
SharePoint (on-prem & online)
Microsoft Power Platform
HTML
ServiceNow KM
Taxonomy & Metadata
Enterprise Content Management
Training Design & Delivery
AI Prompt Engineering
Cross-Functional Leadership
Relationship building
Team building
Motivating teams
Influencing others
Continuous improvements
Strategic planning
Process improvement
Certification
Microsoft PowerUp – Power Platform, 2024
Presentations
- Architecting Success..., World IA Day, 2024, https://www.uxakron.com/2024/02/14/save-the-date-world-ia-day-2024-on-friday-march-1-in-akron-ohio/
- Fostering Engagement on Virtual Teams, ILTACON, 2017
Timeline
Knowledge Management Leader
Deep Mile Networks LLC
03.2023 - Current
Adjunct Professor
Kent State University
01.2017 - 01.2019
Various Knowledge Management & Leadership Roles
DELOITTE
10.1999 - 03.2023
Bachelor of Fine Arts - Visual Communication Design
Kent State University
Master of Science - Knowledge Management
Kent State University