Patricia Hanifee
DOVER,DE
Summary
Dynamic Sr. Manager in Vendor Management at Sallie Mae, skilled in strategic planning and operations management. Proven track record of enhancing team productivity and fostering cross-functional collaboration, achieving performance targets while optimizing resource allocation. Expert in data-driven decision making, with a focus on compliance and continuous improvement in collections processes.
Overview
16
16
years of professional experience
Work History
Sr Manager Vendor Management
Sallie Mae
02.2024 - Current
- Overseeing 3rd party collections clients to ensure compliance and productivity standards are met.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and optimal production.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Post Default Collections Manager
Sallie Mae
04.2016 - 02.2024
- Managed the Post Default Recovery department.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
Commercial Collections Sales Representative
JSD Management
05.2015 - 04.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Post Default Recovery Manager
Sallie Mae
05.2009 - 05.2015
- 920159Managed the Post Default Recovery Department.
- Served as a key point of contact for clients during the recovery process, addressing concerns and providing timely updates on progress made.
- Ensured prompt escalation of high-risk cases to senior management, facilitating swift action when necessary to mitigate potential losses.
- Provided expert guidance on regulatory requirements related to recoveries, ensuring full adherence to relevant laws and guidelines throughout the organization.
Education
High School Diploma -
Delcastle Technical High School
Marshalton, DeSkills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Cross-functional communication
- Talent development
Timeline
Sr Manager Vendor Management
Sallie Mae
02.2024 - Current
Post Default Collections Manager
Sallie Mae
04.2016 - 02.2024
Commercial Collections Sales Representative
JSD Management
05.2015 - 04.2016
Post Default Recovery Manager
Sallie Mae
05.2009 - 05.2015
High School Diploma -
Delcastle Technical High School
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