Patricia Marie Koons
Ephrata,PA
Summary
Responsible and reliable Support Staff V manages day-to-day reception duties, answering phones, fielding inquiries and responding to emails. Skilled at providing direct support in word processing, data entry and filing documents. Possesses strong problem-solving skills, attention to detail and capacity to multitask while meeting tight deadlines. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Support Staff V
Chester County Health Department
601 Westtown Road, West Chester PA 19382
01.2001 - 03.2023
- Attended training sessions to stay updated on procedures and services.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Assisted employees with making copies, sending faxes, and filing paperwork.
- Resolved customer complaints with diplomatic and courteous communication.
- Maintained detailed knowledge of company products and services to provide comprehensive support.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted employees with making copies, sending faxes, and filing paperwork
- Resolved customer complaints with diplomatic and courteous communication
- Volunteered to help with special projects of varying degrees of complexity
- Liaised between clients and vendors and maintained effective lines of communication
Education
No Degree - MS Word, Excel, Access, PowerPoint, Outlook-Cert.
Springhouse Education And Consulting Services - Exton
Exton, PA09.2000
Skills
- Accounting Familiarity
- Staff Orientation and Training
- Staff Assistance
- Organize Files
- Business Operations Procedures
- Database and Client Management Systems
- Office Equipment Operation
- Employee Communications
- Multitasking and Time Management
- Payment Distribution
- Confidentiality and Data Protection
- Database Maintenance
- Administrative Procedures
Timeline
Support Staff V
Chester County Health Department
01.2001 - 03.2023
No Degree - MS Word, Excel, Access, PowerPoint, Outlook-Cert.
Springhouse Education And Consulting Services - Exton