Patricia Marie Moore
Oscoda
Summary
Experienced professional with a strong record of managing daily operations and leading teams to drive productivity. Committed to improving operational efficiency and reducing costs through streamlined processes. Skilled in finance, inventory control, customer service, sales, and staff training and development. Demonstrates independent decision-making abilities and sound judgment to contribute positively to organizational success.
Overview
19
19
years of professional experience
Work History
HR Administrative Assistant
Cooper Standard Automotive
09.2024 - Current
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
- Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
- Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
- Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
- Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
- Supported recruitment efforts by coordinating job postings, reviewing resumes, and scheduling interviews.
- Provided exceptional support to the HR department during high-volume periods, such as open enrollment or annual performance review cycles.
- Ensured accurate recordkeeping of required employee trainings or certifications in accordance with industry regulations or company policies.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Set up orientations and initial training for new employees.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in recruitment and selection process for new hires.
- Converted employee status from temporary to permanent.
- Helped employees register for benefits programs using online portals.
Customer Service Office Manager
HKD Global
05.2021 - 12.2024
- QuickBooks Accounting, Accounts Receivable, Accounts payable
- Recruiting, Hiring, and Training
- Microsoft Office, Word, Outlook, Excel, etc.
- Oversee everything within customer service department i.e., calls, voicemails, emails, account creation, processing payments, e-payments, data entry, etc.
- Coordinated staff training programs to develop team skills and improve overall performance in customer service.
- Daily reports via QuickBooks and Excel, etc.
- Maintained current and compliant financial records.
- Monitoring and addressing variances through detailed analyses.
- Business Taxes, Sales Tax configuration for Missouri and Texas yearly
- ADP Payroll, Excel ledgers, Reimbursement of employee expenses.
- Calculating, collecting and entering data into computer database.
- Help sales departments with spreadsheets and research information for presentations and trade shows.
- Shipping and receiving, inventory adjustments, customer service and non-cs shipments
- OZ Link & UPS WorldShip Software
- Identified and communicated customer needs to supply chain capacity and quality teams
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Conducted research to address shipping errors and packaging mistakes
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics
- Managed over 100 customer calls and emails daily
Receptionist/Church Administration
UPCI World Headquarters
12.2019 - 05.2021
- Answered 50-150 incoming calls daily directing clients to individuals addressing specific needs
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Running morning reports for Church Administration
- Working on any returned mail to acquire updated mailing addresses for several departments
- Changing and updating address and contact information for ministers, churches and directory, anyone with accounts
- Creating new accounts in SE
- Merging duplicate and multiple accounts in SE
- Created monthly Team Talk Newsletter and corrected any editorial notations
- Created slides and updated media for HR screen and added same media to playlist of other screens on each floor
- Corresponded with clients through email, telephone, or postal mail
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Maintained confidentiality of information regarding clients and company
- Provided clerical support to company employees by copying, faxing, and filing documents
- Maintained visitor log for entering and leaving facility for security purposes
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Organized, maintained and updated information in computer databases
- Operated multi-line telephone system to answer and direct high volume of calls
- Handled assignments independently with good judgement and critical thinking skills
- Routed incoming mail and messages to relevant personnel without delay
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Tracked important information in SE and ran reports or generated graphs using data
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service/Supervisor
HKD Global
05.2010 - 12.2019
- Accounting and billing through QuickBooks
- Sales Tax configuration for Missouri and Texas yearly
- Supervised and trained new customer service associates, each season as needed
- Handled 100+ customer service emails and calls daily
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Created accounts, credit card info, shipping cost, Excel spreadsheets, manuals, learned new tent part numbers, etc.
- Inventory, picking/pulling orders, shipping, and other warehouse duties on as needed basis
- Handled warranty calls for everyday customers and investigated and resolved issues for business customers such as Canadian Tire, Target, Walmart, Kmart, and Dick's Sporting Goods
- Made outbound calls to businesses such as Canadian Tire to authorize returns, exchanges, or to have tent returned to location for limited repairs.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Implemented customer service policies and procedures for consistent performance standards
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Business Office Manager
Oak Pointe of Warrenton
11.2015 - 07.2016
- Managed Facility Finances, resident's accounts, payroll, petty cash, etc
- All petty cash and debit card usage was reported to corporate weekly as well as all other bills and financials received
- ADP Workforce, PTO, workman's compensation claims, etc
- Conducted all new hire orientations, paperwork, job offer letters, ADP enrollment, and computer training required before working with residents
- Scheduled new-hires drug testing appointments and received results
- Company email, Microsoft Word, Excel, PowerPoint, and Access were used daily
- Vitals assisted living software was used daily to keep track of residents moving in and out, healthcare records, and billing
- Supervised all employees in facility
- Manager on call on certain evenings and weekends
- Utilized company's accounting systems to review reports and prepare assessments.
- Completed bi-weekly payroll for 50 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
- Maximized cash flow through optimal billing and collection processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Audited, balanced and reconciled payroll for more than 50 personnel.
Stay At Home Mom
My Family
01.2006 - 05.2010
- Ran household of 7, scheduled appointments, and homeschooled children.
- Financial planning, budgeting
- Microsoft Office, data entry, time management, problem-solving, etc.
- Maintained entire family's schedule and organized events.
- Yearly Federal and State Taxes
- Adaptable and proficient in learning new concepts quickly and efficiently
- Managed time efficiently in order to complete all tasks within deadlines
Education
Some College (No Degree) - Criminal Justice
Kaplan University
Davenport, IASome College (No Degree) - Social Sciences
East Central College
Union, MOSome College (No Degree) - Human Services
St. Louis Community College
St Louis, MOSome College (No Degree) - Social Work
Liberty University
Lynchburg, VASkills
- Administrative Support
- Tax Return Preparation
- Critical Thinking and Analysis
- Business Administration
- MS Office Suite
- Accounts Payable and Receivable
- Customer Accounts Management
- Payroll
- Operational Management
- Quick Study
- Program Leadership
- QuickBooks Proficiency
Additional Information
Certificates & Licenses
- Earned 85 College Credits
- General Ministers License with UPCI
- Notary Public Missouri
- Class E Chauffeurs License
- Stacker & Forklift License
- Mingo Career And Technical Center - Certificate of Completion in Business Office Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CPR/AED Certification
Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
HR Administrative Assistant
Cooper Standard Automotive
09.2024 - Current
Customer Service Office Manager
HKD Global
05.2021 - 12.2024
Receptionist/Church Administration
UPCI World Headquarters
12.2019 - 05.2021
Business Office Manager
Oak Pointe of Warrenton
11.2015 - 07.2016
Customer Service/Supervisor
HKD Global
05.2010 - 12.2019
Stay At Home Mom
My Family
01.2006 - 05.2010
Some College (No Degree) - Criminal Justice
Kaplan University
Some College (No Degree) - Social Sciences
East Central College
Some College (No Degree) - Human Services
St. Louis Community College
Some College (No Degree) - Social Work
Liberty University
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