Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Acosta Suarez

Coral Springs,FL

Summary

Driven professional with a robust background in customer service and psychology, notably at Hospital de Clínicas Caracas. Excelled in elevating customer satisfaction and streamlining processes, showcasing exceptional problem-solving abilities and organizational skills. Proficient in data management and Microsoft Office, adept at fostering teamwork and collaboration to achieve a 30% improvement in service efficiency. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Customer Service Support Associate

Richlinegroup
Tamarac, FL
09.2020 - Current
  • Adhered strictly to company's policies and procedures when interacting with customers.
  • Elevated call handling processes to enhance problem resolution.
  • Developed process improvement initiatives based on identified trends.
  • Provided customer service support to customers through phone and email inquiries.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Collaborated with the sales team to develop strategies for increasing customer satisfaction levels.
  • Processed orders accurately and efficiently in the order management system.
  • Implemented changes requested by customers within established parameters.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Followed up with customers on pending orders and inquiries to ensure satisfaction.
  • Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
  • Assisted colleagues during peak periods or when workload was high.
  • Investigated service patterns to rectify recurring concerns.
  • Maintained positive working relationship with fellow staff and management.
  • Performed administrative tasks such as filing documents, updating databases, preparing reports.
  • Monitored and ensured optimal performance of computer systems every day.
  • Provided customers with detailed information on product pricing, availability, and order status.
  • Maintained high standards of customer care both face-to-face and over the phone.
  • Resolved complex issues with high efficiency and effectiveness.

Front Desk Receptionist

Touch of Class
Hialeah, FL
11.2019 - 03.2020
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Assisted in the management of the company's social media accounts.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Welcomed clients, provided information and navigated them to designated spots.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Completed basic bookkeeping and document filing.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Identified and addressed issues from client feedback.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Responded to customer inquiries via phone, email, and in person.

Psychologist

Hospital de Clínicas Caracas
Caracas, Distrito Capital
06.2016 - 05.2018
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Interpreted research or operational data.
  • Developed treatment plans based on clinical assessment findings.
  • Consulted with family members, teachers, physicians, psychiatrists, and other professionals regarding client progress.
  • Maintained detailed case notes and updated treatment plans as needed.
  • Conducted psychological evaluations using standard assessment tools.
  • Developed crisis intervention plans for clients at risk of self-harm or harming others.
  • Provided referrals to outside resources when necessary.
  • Collected information through observation, interviews or surveys.
  • Prepared scientific or technical reports or presentations.
  • Treated patients using psychological therapies.

Education

Bachelor of Science in Psychology -

Universidad Metropolitana
Caracas, Venezuela
07-2017

Skills

  • Customer service excellence
  • Organization and recordkeeping
  • Data management
  • Customer success management
  • Shipping and receiving
  • Service desk support
  • Microsoft certification
  • Verbal and written communication
  • Network support
  • Microsoft windows and office
  • Multitasking
  • Self motivation
  • Excellent communication
  • Teamwork and collaboration
  • Analytical and methodical
  • Incoming call management
  • Workforce planning
  • Problem-solving abilities
  • Complaint handling
  • Desktop support

Languages

Spanish
Full Professional
English
Professional

Timeline

Customer Service Support Associate

Richlinegroup
09.2020 - Current

Front Desk Receptionist

Touch of Class
11.2019 - 03.2020

Psychologist

Hospital de Clínicas Caracas
06.2016 - 05.2018

Bachelor of Science in Psychology -

Universidad Metropolitana

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Patricia Acosta Suarez