Patricia Michelle Kuhn

Global Due Diligence Agent

Wise

Tampa

10.2021 - 04.2025

As a global due diligence agent, I analyzed customers' profiles and made risk-based assessments to determine if my company could partner with them.
Specialized in working with business profiles and performed financial reviews of companies' wealth to ensure ethical and legal standards.
I verified profiles to guarantee operational excellence and achievement of key business objectives.
For the past few months I was hand selected to be a part of a taskforce that specialized service with our high valued customers due to my skills and expertise.
Maintained a 95% speed handling score by completing client reviews with effective prioritization based on urgency and project scope requirements.
Prevented potential losses by identifying inconsistencies in client information and completing SARS (Suspicious Activity Reports) during the due diligence process.
Completed nearly 1,000 audits each Quarter by checking SOW (Source of Wealth) documents and background checks from clients to guarantee safe and ethical business practices.
Preserved a 100% score of Quality Assurance (QA) reports for the past two quarters.
Collaborated with cross functional teams (Customer Support, Complaints, Fraud, and Payment Operations) to develop comprehensive risk management strategies for clients.
Trained and onboarded 15 new employees per class to the company before the role became an official position.
Knowledgeable of local laws and regulations such as Regulation E, the USA PATRIOT ACT, and several international laws.
Improved existing processes by providing daily reports to specialists or team leads (onboarding, tooling, training, mentoring).
Experienced with different verification models, customer models, country risks, and regulatory requirements across multiple geographies.
$13B global financial technology company (SaaS) offering international payments, multicurrency accounts, and business to business (B2B) services.