Patricia (Pat) Walriven
Bethel,OH
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service, excelling in efficient multitasking, clear communication, with attention to detail & creative problem-solving, fostering a positive and collaborative work environment. Using these skills to create a safe environment for children to have the best atmosphere to learn and succeed. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
31
31
years of professional experience
Work History
Kitchen Server
Bethel Tate Local School District
08.2025 - Current
- Food Preparation & Service: Assist with cooking, plating, portioning meals (lunch) following menus, and serving food to students and staff.
- Sanitation & Safety: Clean and sanitize work areas, equipment, dishes, and utensils; follow strict food handling, storage, and HACCP guidelines.
- Customer Interaction: Serve students and staff with a friendly, professional demeanor, addressing dietary needs or special requests.
- Inventory & Organization: Stock serving lines, organize supplies, assist with inventory counts, and report shortages.
- Equipment Operation: Safely use commercial kitchen appliances and point-of-sale (POS) systems.
- Record Keeping: Help with daily counts, production records, and inventory reports.
- Fast-paced school cafeteria setting, often involving multiple roles (prep, serving, cleaning, and stocking).
Underwriting Support Specialist
American Modern Insurance Group
04.2002 - 12.2024
- Submission Processing: Review, enter, and organize new business submissions and renewal applications.
- Information Management: Gather and compile necessary information, including loss runs, experience modifications, and other risk-related documents.
- Communication: Draft correspondence to agents, brokers, or customers requesting additional information.
- Policy Support: Assist with policy issuance, endorsements, and timely renewal preparation.
- Risk Data Analysis: Help analyze basic risk factors like location, claims history, and property details to support underwriting decisions.
- System Proficiency: Maintain and update records in administrative and database systems.
- Guideline Adherence: Learn and apply company underwriting guidelines and product rules.
Clerk
Tate Monroe Water Assn
05.1995 - 03.2002
- Account Management: Setting up, updating, and maintaining customer utility accounts and records.
- Billing & Payments: Processing payments (cash, mail, online), applying late fees, arranging payment plans, and generating bills.
- Customer Service: Greeting visitors, answering phone calls, resolving billing complaints, and explaining policies with tact and courtesy.
- Work Order Management: Creating and dispatching work orders for meter reads, service connections, disconnections, and repairs.
- Administrative Support: Performing general office duties, data entry, and supporting other departments as needed.
Substitute Teacher's Aide
Bethel Tate Local School District
08.1994 - 05.1995
- Classroom Management: Maintain classroom order, enforce school rules, supervise students as needed and help manage behavior.
- Preparation & Clerical Tasks: Prepare materials for lessons (bulletin boards, handouts), set up equipment, and take attendance .
Education
No Degree - Property And Casualty Insurance
Ohio Department of Insurance
Columbus10-2022
High School Diploma -
Bethel Tate Local School District
Bethel, OH05-1983
Certification For Legal Secretary - Legal Secretary
US Grant Joint Vocational School
Bethel05-1983
Skills
- Efficient multitasking
- Attention to Detail & Creative Problem Solving
- Time Management & Adaptability
- Interpersonal Skills & Teamwork
- Active Listening & Clear Communication
- Patience & Positive Attitude
- Follow SOP's, Database Entry in Microsoft Office & Company sites
- Risk Assessment & Management
- Supply Tracking & Daily Counts for Work Left to Be Done
- Verbal & written communication
- Quality Control & Assurance with Positive Reinforcement
- Compliance & Instructional technology
Timeline
Kitchen Server
Bethel Tate Local School District
08.2025 - Current
Underwriting Support Specialist
American Modern Insurance Group
04.2002 - 12.2024
Clerk
Tate Monroe Water Assn
05.1995 - 03.2002
Substitute Teacher's Aide
Bethel Tate Local School District
08.1994 - 05.1995
No Degree - Property And Casualty Insurance
Ohio Department of Insurance
High School Diploma -
Bethel Tate Local School District
Certification For Legal Secretary - Legal Secretary
US Grant Joint Vocational School