Patricia (Patti) Wendt
Merrill
Summary
Accomplished LOA & Benefits Administrator at Weinbrenner Shoe Company Inc, adept in recordkeeping and confidentiality assurance, significantly enhanced employee satisfaction through efficient benefits management. Leveraging strong problem-solving abilities and excellent communication, I streamlined enrollment processes and improved cross-departmental collaboration, achieving notable efficiencies in benefits administration.
With robust background in notarization, ensuring legal compliance and accuracy in document execution. Successfully facilitated numerous legal and financial transactions, demonstrating high level of attention to detail and integrity. Demonstrated expertise in client communication and document review.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
LOA & Benefits Administrator
Weinbrenner Shoe Company Inc
08.2022 - Current
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Managed leave of absence requests, collaborating closely with HR colleagues to ensure proper documentation and adherence to company policies.
- Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
- Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Enhanced employee understanding and utilization of benefits programs by developing and conducting informative workshops.
- Coordinated with payroll to ensure accurate and timely benefits deductions and contributions.
- Resolved employee benefits issues promptly, maintaining high levels of employee trust and satisfaction.
- Expedited benefit delivery by establishing working relationships with benefit providers.
Notary Public
Self
07.2023 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
Product Line Manager
Weinbrenner Shoe Company Inc
08.2019 - 08.2022
- Evaluated customer feedback, incorporating valuable insights into future product enhancements and improvements.
- Spearheaded successful new product launches by coordinating efforts across marketing, engineering, manufacturing, and logistics teams.
- Championed cross-departmental collaboration efforts, fostering a cohesive approach to managing the end-to-end lifecycle of the company''s product portfolio.
- Established strong relationships with suppliers, negotiating favorable contracts that led to reduced production costs.
- Delivered comprehensive presentations on strategy updates to executive leadership teams, showcasing progress towards key objectives for the product line portfolio.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Maintained positive vendor relations to build strong partnerships.
- Coordinated design meetings and decisions with internal departments and teams.
- Coordinated project planning and execution with team members and team leads.
Customer Service Supervisor
Weinbrenner Shoe Company Inc
08.2019 - 08.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Created, prepared, and delivered reports to various departments.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Customer Service Representative
Weinbrenner Shoe Company Inc
07.2013 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Lead Bank Teller
Lincoln Community Bank
06.2008 - 06.2013
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered inquiries regarding checking and savings accounts and other related products.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Benefits And FMLA
The Institute
Online03-2022
Real Estate
Real Estate License Through Coldwell Banker
Wausau, WI06-2003
High School Diploma -
Merrill High School
Merrill, WI06-1988
Skills
- Document review
- Real estate transactions
- Confidentiality assurance
- State law compliance
- Documentation and recordkeeping
- Mail handling
- Administrative background
- Materials distribution
- Strong problem solver
- Administrative support
- Customer service
- Problem-solving abilities
- Excellent communication
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 4 in the development of online Open Enrollment.
- Achieved connections through effectively helping with an onsite medical clinic for our employees.
Certification
- Microsoft Office
- WI Driver's License
- Project Management
- Notary Public License - WI Secretary of State or Equivalent Authority.
- Customer Service Representative and Supervisor
- Professional Telephone Skills
Timeline
Notary Public
Self
07.2023 - Current
LOA & Benefits Administrator
Weinbrenner Shoe Company Inc
08.2022 - Current
Product Line Manager
Weinbrenner Shoe Company Inc
08.2019 - 08.2022
Customer Service Supervisor
Weinbrenner Shoe Company Inc
08.2019 - 08.2022
Customer Service Representative
Weinbrenner Shoe Company Inc
07.2013 - 08.2019
Lead Bank Teller
Lincoln Community Bank
06.2008 - 06.2013
Benefits And FMLA
The Institute
Real Estate
Real Estate License Through Coldwell Banker
High School Diploma -
Merrill High School
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