Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia (Patty) Joyce

Wesley Chapel,FL

Summary

Dynamic and detail-oriented professional with proven experience in reception management and client relations, notably at Pinellas County Government. Excelled in maintaining confidentiality, managing multi-line phone systems, and enhancing customer service. Demonstrated ability to streamline document management processes, significantly improving operational efficiency. Skilled in fostering positive interactions and efficiently scheduling appointments, reflecting a commitment to excellence and teamwork.

Overview

34
34
years of professional experience

Work History

Receptionist Administrator

Welcome Home Organizing and Packing Company
Bellaire, TX
05.2006 - 07.2011
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.

Secretary to the Director of Volunteer Services

Pinellas County Government
Clearwater, FL
04.1977 - 02.2006
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Created and updated records and files to maintain document compliance.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Facilitated communication between departments for improved collaboration and project success.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Education

High School Diploma - Business Course

Regina High School
Adelphi, MD
06.1960

Skills

  • Reception Management
  • File Organization
  • Multi-line phone operation
  • Appointment Setting
  • Reception Area Maintenance
  • Mail handling
  • Document scanning and digitization
  • Document Management
  • Appointment Scheduling
  • Client Relations
  • Calendar Management
  • Scheduling appointments
  • Visitor access management
  • Confidential information management
  • Meeting Support

Timeline

Receptionist Administrator

Welcome Home Organizing and Packing Company
05.2006 - 07.2011

Secretary to the Director of Volunteer Services

Pinellas County Government
04.1977 - 02.2006

High School Diploma - Business Course

Regina High School
Patricia (Patty) Joyce