Patricia R Bolden
San Diego,CA
Summary
Professional Summary To assist patients with administrative needs to access to medical treatment. Team Leadership Strong Verbal Communication Data Input Excellent organizational skills Manage check-in check out-system Strong attention to details Registering and scheduling Authorized to work in the US for any employer
Overview
20
20
years of professional experience
1
1
Certification
Work History
Covid, Health Screener@Patient Access Rep
Rose international inc, Kaiser Permanente
07.2022 - 09.2022
- Administer Covid 19 screening questionnaire to each visitor//Employee
- Patient Access Representative
- Excellent communication skills,Very patient with
- Empathetic to patients and families
- Sanitize screening area
- Ensure all employees/visitors are utilizing face masks in appropriate areas
- Ability to work independently under general direction.
Patient Access Representative
Children Rady Hospital
06.2021 - 07.2021
- Greeting patients
- Collecting information such as patient details, medical history insurance verification
- Excellent communication and interpersonal skills
- Ability to multitask and maintain strong attention to details
- Epic
- Customer Service
- Checking patients in /out for appointments
CSR - Customer Service Representative
Pronet & Associates
09.2019 - 04.2020
- Answer incoming calls
- Interpersonal and customer service skills
- Multitasking and organizational skills
- Time Management skills
- Ability to find the positive in any situation
- Provided assistance to clients
- Created patients appointments
- Maintained up-to-date knowledge of patients accounts
- Provided assistance to patients
Cashier/Customer Service
Sprouts Farmers Market
04.2019 - 06.2019
- Provides a positive customer experience with fair, friendly courteous service
- Point of sales scanning items, itemizing and totaling customers purchases
- Resolves customer issues and answer's
Medical Transportation Biller
RemX staffing, Secure Transportation
01.2018 - 03.2019
- To calculate Medical services, updating patient data,
- Ensure patient’s medical information is accurate and up to date
- Maintaining billing, medical insurance policies
- Demonstrate excellent written and verbal communication skills
- Prepare and submit medical claims to insurance companies.
Customer Service Associate
The Home Depot
03.2014 - 07.2016
- Excellent Customer Service
- Managed all incoming phone calls
- Performed data entry inputting Customers Pro Sales into data base
- Scheduled deliveries, online purchases, pick ups/Deliveries
- Overnight freight and Merchandising
- Greeted customers
- Conducted customer service surveys
- Resolved Customer issues
Health Information Clerk
Rem X Staffing/Smart Corporation
02.2015 - 12.2015
- Protect and handle patients data of all kinds, including diagnoses, symptoms, test results
- Strong understanding of HIPAA and privacy laws
- Attention to Details
- Accurately scan and index medical records into appropriate chart, release of information
- Ability to complete work assignments in a timely manner
- Personal Care Provider
Home Support Services, IHSS
09.2002 - 11.2013
- Provide personal and Domestic support needed to help individuals lead an independent and personal life at home
- Assist with Occupational and Physical Therapy
- Medication Assist
- Assisting individuals using the restroom, preparing or eating meals, executing hygiene and grooming.
Medical Front Office Receptionist
D. Robert Houghton MD
06.2009 - 12.2010
- Welcomes patients and visitors in person or by telephone
- Telephone, Multi-tasking
- Contributes to team effort by accomplishing related results as needed
- Attention to Detail
- Insurance verification HMO=-PPO
- Protects patients rights by maintaining confidentiality of Medical, personal and financial information
Education
Vocational Training in Medical Assistant - Liberal Arts and Sciences
Career College of San Diego
High school diploma or GED - General Studies
San Diego City College
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Morse High School
Skills
- Microsoft Office (1 year)
- English
- Medical Records (2 years)
- Google Docs
- Microsoft Outlook
- Windows (3 years)
- Phlebotomy
- Medical Receptionist (3 years)
- Office Management
- Computer Operation (3 years)
- HIPAA (6 years)
- Typing
- Computer Skills (3 years)
- Medical Scheduling (2 years)
- Writing skills
- Venipuncture
- Medical terminology
- Organizational skills
- Languages
- English - Expert
- Assessments
- Customer focus & orientation — Familiar
- February 2022
- Responding to customer situations with sensitivity
- Full results: Familiar
- Protecting patient privacy — Familiar
- April 2022
- Understanding privacy rules and regulations associated with patient records
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Paging Systems
- Electronic Health Records Systems
- Phone and Email Etiquette
- Patient Registration
- Patient Health Information Access
- EMR Updating
- Microsoft Access
- Vital Statistics Documentation
- Improve Patient Care
- Organization and Time Management
- Patient Rights
- Registration Processing
- HIPAA Regulations
- Money Handling
- Information Collection
- Medical Terminology
- Clerical and Filing Support
- EMR
- Educate Patients
- Customer Satisfaction
- Multi-Line Telephone Systems
- Demographics Information
- Outpatient Procedures
- Counseling and Guidance
- Reliability and Dedication
- Outbound Calling
- Verification Processes
- Explaining Instructions
- Appointment Confirmation
- Professional Bedside Manner
- Customer Experience
- Team Leadership
- Patient Interviewing Skills
- Patient Admission
- Patient Contact
- Reading Comprehension
- Verbal and Written Communication
- Critical Thinking
- Punctual and Hardworking
- Active Listening
- Payment Processing
- Social Perceptiveness
- Billing Issue Resolution and Support
- Detailing Skills
Certification
Food Service (3 years)
Hospice Care (8 years)
EMR Systems (3 years)
Vital Signs (10+ years)
Medication Administration (10+ years)
Cleaning Experience (10+ years)
Food Preparation (3 years)
Patient Care (10+ years)
Hospital Experience (2 years)
Cashiering (5 years)
Customer Service (7 years)
Insurance Verification (3 years)
Office Administration (4 years)
Experience Administering Injections (Less than 1 year)
Medical office experience (2 years)
Call center (1 year)
Developmental Disabilities Experience (5 years)
Clerical Experience (10+ years)
Medical Billing (1 year)
Epic (3 years)
Meal Preparation (10+ years)
Laundry (2 years)
Triage (1 year)
Nursing (2 years)
Caregiving (10+ years)
Home Care (10+ years)
Communication skills (10+ years), Medical Assistant-Diploma cetificate
February 2009 to Present
Certified Medication Aide
Present
To pass medication to patience’s in facilities/hospitals, Verify who they are.
First Aid Certification
CPR Certification
Timeline
Covid, Health Screener@Patient Access Rep
Rose international inc, Kaiser Permanente
07.2022 - 09.2022
Patient Access Representative
Children Rady Hospital
06.2021 - 07.2021
CSR - Customer Service Representative
Pronet & Associates
09.2019 - 04.2020
Cashier/Customer Service
Sprouts Farmers Market
04.2019 - 06.2019
Medical Transportation Biller
RemX staffing, Secure Transportation
01.2018 - 03.2019
Health Information Clerk
Rem X Staffing/Smart Corporation
02.2015 - 12.2015
Customer Service Associate
The Home Depot
03.2014 - 07.2016
Medical Front Office Receptionist
D. Robert Houghton MD
06.2009 - 12.2010
Home Support Services, IHSS
09.2002 - 11.2013
Vocational Training in Medical Assistant - Liberal Arts and Sciences
Career College of San Diego
High school diploma or GED - General Studies
San Diego City College
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Morse High School
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