Patricia R. Valdez
Houston,TX
Summary
Experienced retail and operations professional with more than 10 years of leadership experience in retail management, customer service, sales, inventory control, staff supervision, and operations support. Proven ability to lead teams, manage daily operations, train employees, achieve sales goals, and maintain high standards of customer service. Strong organizational skills with experience in healthcare support services, retail management, budgeting, scheduling, merchandising, and operational efficiency.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
ISS Facility Services – Premium Outlet Mall
- Supervised a team of five employees.
- Coordinated daily operational and cleaning services for the mall.
- Ensured quality standards and safety procedures were followed.
- Managed employee schedules and work assignments.
- Maintained efficient facility operations and customer satisfaction.
Linen Distribution Associate
Xanitos – Memorial Hermann Hospital
03.2025 - Current
- Distribute clean linens, fitted sheets, blankets, towels, and other hospital supplies throughout patient care areas.
- Collect, sort, fold, and organize linens according to hospital standards.
- Maintain inventory levels and restock linen carts and storage areas.
- Ensure timely delivery of supplies to support patient care operations.
- Follow hospital safety, infection-control, and quality procedures.
- Collaborate with healthcare staff to ensure adequate linen availability throughout the facility.
Assistant Manager
White House Black Market
01.2024 - 02.2026
- Assisted with daily store operations and team leadership.
- Supervised sales associates and provided coaching to improve performance and customer service.
- Supported hiring, onboarding, and training of new employees.
- Managed employee scheduling and delegated daily responsibilities.
- Assisted in achieving sales goals and key performance metrics.
- Handled customer concerns and resolved issues professionally.
- Maintained visual merchandising standards and promotional displays.
- Assisted with inventory management, stock replenishment, and loss prevention procedures.
- Performed opening and closing procedures, including cash handling and bank deposits.
Store Manager
Nestlé Toll House Café
01.2018 - 01.2025
- Supervised daily operations of the store and mall kiosk.
- Managed a team of 12 employees, including scheduling, training, and performance management.
- Oversaw inventory control, purchasing, and budgeting.
- Coordinated marketing initiatives and promotional events.
- Monitored sales performance and prepared sales reports.
- Managed opening and closing procedures, including cash handling and bank deposits.
- Ensured compliance with company policies, safety standards, and operational procedures.
- Trained employees on equipment operation, recipes, and customer service standards.
Assistant Manager
Nestlé Toll House Café
01.2015 - 01.2018
- Assisted in managing daily store operations and staff supervision.
- Supported inventory management, purchasing, and budgeting activities.
- Trained employees on operational procedures and customer service.
- Assisted with merchandising, promotions, and marketing activities.
- Ensured smooth store operations and customer satisfaction.
- Maintained proficiency with POS systems and cash management procedures.
Sales Associate
Elizabeth Arden
01.2014 - 01.2016
- Assisted customers with product selection and recommendations.
- Delivered outstanding customer service and support.
- Processed sales transactions using POS systems.
- Helped achieve daily sales goals and store objectives.
- Supported merchandising and inventory activities.
- Assisted with opening and closing procedures.
Education
GED -
Project Head Start
Houston, TX05-1998
Skills
- Team Leadership & Staff Development
- Customer Service Excellence
- Retail & Operations Management
- Inventory Control & Purchasing
- Scheduling & Workforce Management
- Budget Oversight
- Sales Performance & Goal Achievement
- POS Systems
- Training & Coaching
- Merchandising & Promotional Events
- Cash Handling & Bank Deposits
- Healthcare Support Operations
Languages
Spanish
Native or Bilingual
Timeline
Linen Distribution Associate
Xanitos – Memorial Hermann Hospital
03.2025 - Current
Assistant Manager
White House Black Market
01.2024 - 02.2026
Store Manager
Nestlé Toll House Café
01.2018 - 01.2025
Assistant Manager
Nestlé Toll House Café
01.2015 - 01.2018
Sales Associate
Elizabeth Arden
01.2014 - 01.2016
Operations Supervisor
ISS Facility Services – Premium Outlet Mall
GED -
Project Head Start