Patricia "Rebecca" Baxley
Covington,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Delivery Driver/ Shopper
Sparks
10.2020 - 05.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Delivery Driver
DoorDash
08.2020 - 05.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Service Technician Assistant
Bonds Electrical, Heating, And AC
11.2017 - 01.2018
- Worked with low voltage
- Wired Houses start to finish
- Repaired minor electrical issues
- Replaced and/or added switches, lights, fixtures, outlets, and vents.
- Serviced a/c units.
Service Technician
CenturyLink
04.2017 - 11.2017
- Set up wire and Drilled holes to run fiber optics in 3 apartment complexes.
- Ran Fiber optics and verified each was working.
- Fire caulked where necessary worked diligently carefully and in a neat manor.
Stocker/ Cashier
Dollar Tree
09.2015 - 12.2016
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
Waitress
T.G.I.Friday's
03.2012 - 01.2014
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waitress/Restaurant Hostess
Bear's Poboy's
09.2009 - 09.2010
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Barista/Housekeeper
Stonecreek Club And Spa
03.2009 - 11.2009
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Cleaned women's and mens locker rooms. Cleaned the spa and folded towels. Wiped down and sanitized all work out equiptment.
Carwash Attendant/ Cashier/ Detailer
Rainforrest Carwash
07.2008 - 03.2009
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Enhanced carwash efficiency by performing routine maintenance checks on equipment and promptly addressing any issues.
- Ensured safety for both customers and employees by adhering to company guidelines and following proper procedures.
- Contributed to increased revenue with upselling of premium services, utilizing strong communication skills.
Lifeguard/ Swim Teacher
Y.M.C.A
06.2008 - 10.2008
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
Education
No Degree -
St. Scholastica Academy
Covington, LA05.2009
Skills
- Commercial Driving
- Payment Collection
- GPS Navigation
- DOT Compliance
- Low Voltage
- Cabling
- Busser
- Cash Handling
- Swim Teacher
- Restaurant experience
- Leaderships
- Sales
- Customer Service
- Electrical experiences
Affiliations
- I enjoy physical and fast paced activities.
- I enjoy all outdoor activities.
- I look forward to learning new skills. I love the challenge, as well as i am able to apply them everywhere else. (eg. working with power tool)
References
References available upon request.
Timeline
Delivery Driver/ Shopper
Sparks
10.2020 - 05.2023
Delivery Driver
DoorDash
08.2020 - 05.2023
Service Technician Assistant
Bonds Electrical, Heating, And AC
11.2017 - 01.2018
Service Technician
CenturyLink
04.2017 - 11.2017
Stocker/ Cashier
Dollar Tree
09.2015 - 12.2016
Waitress
T.G.I.Friday's
03.2012 - 01.2014
Waitress/Restaurant Hostess
Bear's Poboy's
09.2009 - 09.2010
Barista/Housekeeper
Stonecreek Club And Spa
03.2009 - 11.2009
Carwash Attendant/ Cashier/ Detailer
Rainforrest Carwash
07.2008 - 03.2009
Lifeguard/ Swim Teacher
Y.M.C.A
06.2008 - 10.2008
No Degree -
St. Scholastica Academy
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