Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Background
Work Availability
Timeline
Patricia Silva Costa

Patricia Silva Costa

Port St Lucie,FL
What doesn't challenge you, doesn't change you.

Summary

Current admissions counselor with remote medical office assistant with 3+ years, transitioning seamlessly to a Virtual Procedure Scheduler role. Skilled in detailed information, patient scheduling, and procedural coordination. Proficient in medical administrative procedures, EHR systems, and fostering positive healthcare relationships. Aiming to optimize remote procedural scheduling for overall success in a fast-paced and multifunctional environment.

Overview

5
5
years of professional experience

Work History

Admissions Counselor

Keiser University
02.2023 - Current
  • Guiding prospective students through initial admissions interviews to assess their compatibility with school and potential success in their chosen field.
  • Effectively managing multiple student accounts from inquiry to active enrollment in dynamic and fast-paced environment.
  • Utilizing critical thinking and problem-solving skills to navigate unexpected scenarios everyday.
  • Demonstrating strong interpersonal communication skills to foster positive relationships with students.
  • Proficient in time and account management to ensure efficient and organized processes throughout admissions process.
  • Addressed financial responsibilities and tuition matters with individuals, providing clear and comprehensive information.
  • Overseeing student accounts across various departments, serving as leader and adeptly collaborating within a team environment.

Medical Office Administrator

Orthopedic And Vascular Medical Office And Clinic
01.2019 - 01.2023
  • Ensure efficient scheduling to optimize clinic resources and minimize patient wait times.
  • Used software to coordinate meetings, appointments and tasks regarding doctors/owners.
  • Coordinate and manage appointments for consultations, examinations, and procedures.
  • Serve as a liaison between patients and the healthcare team, addressing concerns and ensuring a positive patient experience.
  • Maintain organized and up-to-date patient records, ensuring compliance with privacy regulations.
  • Collect and input patient information accurately into the electronic health records system.
  • Verify insurance details and ensure all necessary documentation is complete.
  • Liaise with insurance providers to verify coverage and obtain necessary authorizations.

Health Insurance Sales Representative

Connexion Point, LLC
09.2020 - 12.2020
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

Financial Advisor

Northwestern Mutual
01.2020 - 08.2020
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.

Outside Sales Representative

Stribbons, Inc
06.2019 - 12.2019
  • Established new accounts through cold calling and personal visits to potential customers.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.

Marketing Associate Intern

FINITY Creative
08.2018 - 12.2018
  • Conducted consumer data analysis on products to assist with promotional campaigns.
  • Collaborated with team members to help expand marketing channels.
  • Helped with planning and hosting of marketing events.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Responded to email and social media messages according to prescribed policies.

Education

MBA - Business Management

Florida Atlantic University, Boca Raton, FL
12.2021

BBA - Business Management

Keiser University, West Palm Beach, FL
05.2019

Skills

  • Trilingual (English, Portuguese, Spanish)
  • Scheduling and Coordinating
  • Patient Relations
  • Timely Processing
  • Medical Records Management
  • Operational Efficiency
  • Telephone and Computer Skills
  • Interdepartmental Relationships
  • Reading Comprehension
  • Customer Service
  • Administration and Reporting
  • Verbal and Written Communication
  • Interpersonal Communication Skills
  • Registration Processes
  • Checking Paperwork
  • Interdepartmental Communication
  • Student Records Maintenance

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional

Additional Information

Please note that the shorter work periods and change of positions in several organizations, are due to my previous student Visas (from August 2015 to December 2021) and work authorizations that were limited and contained expiration dates at the time.

I am currently allowed to work in the United States due to my Employment Authorization (EAD card), as any other American citizen and without limitations or expiration dates on employment.

Background

Originally from Brazil, I've been in the U.S. for nearly 9 years, acquiring adaptability, language proficiency, and strong interpersonal communication skills. Raised in a medical family, I gained early exposure to medical office management alongside earning management degrees. As a former collegiate athlete, I honed time management, drive, and urgency skills. An eager learner, I thrive in diverse settings, bringing commitment and fast learning to any role.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Admissions Counselor - Keiser University
02.2023 - Current
Health Insurance Sales Representative - Connexion Point, LLC
09.2020 - 12.2020
Financial Advisor - Northwestern Mutual
01.2020 - 08.2020
Outside Sales Representative - Stribbons, Inc
06.2019 - 12.2019
Medical Office Administrator - Orthopedic And Vascular Medical Office And Clinic
01.2019 - 01.2023
Marketing Associate Intern - FINITY Creative
08.2018 - 12.2018
Florida Atlantic University - MBA, Business Management
Keiser University - BBA, Business Management

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Patricia Silva Costa