Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia (Tricha) Bertolet

College Station,TX

Summary

Knowledgeable about maintaining organized inventories and handling custodial requirements for diverse needs. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Willingness to take on added responsibilities to meet team goals. Focused on always producing high-quality and professional results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cleaner/Trainer/QC Supervisor

MaidPro
01.2023 - Current


  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Monitored participant workflow and behaviors throughout training process.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.

Corporal, Lv. 2 Security Officer

International Electrical and Security
06.2022 - 07.2022
  • LV II licensed security officer
  • Promoted to Corporal status after 3 weeks of employment
  • Foot and mobile patrol, report writing, documenting, interactions with law enforcement, and client/customer service.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.

Corrections Officer

Texas Department of Criminal Justice
01.2022 - 06.2022
  • Correctional officer for the state of Texas
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Routinely counted inmates and in response to potential security breaches.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Completed intake paperwork, fingerprints, and searches.

Security Officer (Full-time)

Guard Texas
06.2021 - 12.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Warehouse Shipping and Receiving Lead

M R Unlimited LLC
04.2019 - 05.2021
  • Receive, ship, and stock medical supplies and pharmaceuticals to and from hospitals, government organizations, as well as other similar companies
  • Experience with Quickbooks, Windows, Word, Excel, and Adobe.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Analyzed data to prepare reports and identify process improvements.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.
  • Managed warehouse operations and verified proper shipment procedures.
  • Completed physical inventory counts each week.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
  • Implemented systems for tracking and managing stock levels with accuracy and precision.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Developed materials to educate staff on proper inventory management techniques.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Education

General -

Brenham High School

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
01.2021

Skills

  • Phone Etiquette
  • Inventory control
  • QuickBooks Proficient
  • Quality Assurance
  • Organizational skills
  • Employee Training
  • Database Updating
  • Report Preparation
  • Security Operations Experience
  • Team Leadership
  • Filing and Data Archiving
  • Time Management

Certification

  • Guard Card, LV II
  • Certified Texas Correctional Officer

Timeline

Cleaner/Trainer/QC Supervisor

MaidPro
01.2023 - Current

Corporal, Lv. 2 Security Officer

International Electrical and Security
06.2022 - 07.2022

Corrections Officer

Texas Department of Criminal Justice
01.2022 - 06.2022

Security Officer (Full-time)

Guard Texas
06.2021 - 12.2021

Warehouse Shipping and Receiving Lead

M R Unlimited LLC
04.2019 - 05.2021

General -

Brenham High School

Bachelor of Science - Criminal Justice

Colorado Technical University

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Patricia (Tricha) Bertolet