Patricia "Trish" Papal'i'i

• Assisted youth in developing coping strategies and life skills through structured activities.
• Monitored youth progress, documenting behavioral changes and recommending adjustments to intervention strategies.
• Implemented evidence-based practices to improve client engagement and retention in programs.
• Developed training materials for new staff on best practices in youth counseling and support services.
• Evaluated program effectiveness using data-driven assessments to make informed decisions about future programming directions.
• Empowered young people to take ownership of their personal growth by providing guidance on goal setting and decision-making processes.
• Enhanced communication between youths and staff through regular meetings, feedback sessions, and open forums.
• Navigated challenging situations with empathy and professionalism, working closely with parents, school personnel, or other stakeholders to resolve conflicts or address concerns promptly.
• Improved youth engagement by implementing innovative programs and activities tailored to their interests.
• Strengthened connections between the youth program and the broader community through outreach initiatives such as public speaking engagements, social media campaigns, or collaborating with other organizations.
• Fostered positive peer relationships within the group setting by organizing team-building exercises that encouraged cooperation and collaboration.
• Developed a safe and inclusive environment for all participants by enforcing anti-bullying policies and promoting diversity awareness.
• Managed volunteer recruitment efforts by establishing partnerships with local schools, colleges, and other organizations interested in supporting the work of a Youth Advisor.
• Provided individualized support to struggling youth members through mentorship relationships and personalized guidance plans.
• Collaborated with community partners to provide additional resources and support for at-risk youth populations.
• Completed necessary reports and documentation to maintain thorough, accurate case records.
• Provided key emotional support to youth.
• Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
• Assisted in identifying and reducing barriers to youth engagement and development.
• Managed and led activities promoting growth in mental, emotional, and educational areas.
• Contributed to development of individualized plans to support youth goal achievement.
• Supervised youth in residential and community-based settings to minimize risks and offer support.
• Supported and mentored students in developing skills to become successful in community.
• Encouraged youth clients to develop own activities and leadership skills through group discussions.
• Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
• Developed and implemented range of lessons and resources to motivate young people.
• Collaborated with staff, teachers, instructors, and professionals to drive youth program outcomes.
• Developed and maintained relationships with community organizations and agencies.
• Facilitated communication between clients and other service providers.
• Monitored progress towards service plan goals.
• Developed and maintained accurate records of programs and services.
• Cultivated and maintained relationships with community members to facilitate outreach activities.
• Participated in meetings with stakeholders to discuss program objectives and strategies.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Developed and implemented strategies to enhance quality of social services.
• Collaborated with various stakeholders to promote social services.

Ensures that youth participate in therapy sessions as scheduled

• Supervises youth recreational activities which include hiking, camping, soccer, basketball, etc

• Give medication as prescribed or monitor the client’s self-management of prescribed medication as approved

• Responsible for all prompt communication and act as a liaison both internally and externally for each client (i.e. with nursing, psychiatrist, school, parent, DoHS, JPO, etc.)

• Assist clients in maintaining a schedule which prompts healthy development (i.e. establish appropriate mealtimes, curfews, and bedtimes)

• Teach and continuously model for youth daily living skills (i.e. manners, how to clean living area, work with a team, table 2 REV 11.2.22 etiquette, how to clean/maintain clothes, etc.)

• Transport and as appropriate, accompany client to local doctor or dental offices and special appointments

• Attend weekly staff meetings, shift change, team meetings, social services, department psychiatrist, and help in treatment planning and implementing the day-to-day service plan

• Log interactions and observations on each youth for each shift which should include recognition and documentation of client’s strengths appropriately in their records

• Participation of activities and opportunities for youth development afforded the program through grants and partnerships

• Exhibit knowledge of and provide de-escalation techniques, crisis management support, and Positive Behavior Intervention System (PBIS) directives. (Now P.E.R.C.H. - still learning this to implement)

• Other duties as assigned for the betterment of KVC

• Conducted individual and group counseling sessions to support patient recovery goals.
• Developed tailored treatment plans in collaboration with multidisciplinary teams.
• Monitored patient progress and adjusted interventions as necessary for optimal outcomes.
• Provided crisis intervention services to ensure patient safety and well-being.
• Educated patients on coping strategies and life skills to enhance recovery efforts.
• Documented patient interactions and progress in compliance with regulatory standards.
• Facilitated workshops on substance use disorders to promote awareness and prevention strategies.
• Collaborated with community resources to strengthen support systems for patients in recovery.
• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
• Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Conducted assessments to determine progress and performance and report findings to relevant authorities.
• Conducted thorough assessments to identify client needs and appropriate intervention strategies.
• Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
• Implemented evidence-based therapeutic interventions to promote positive behavior change.
• Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
• Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
• Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
• Designed culturally-sensitive interventions tailored to each client''s background and experiences.
• Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
• Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
• Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
• Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
• Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
• Reduced symptoms of anxiety and depression in clients by utilizing cognitive-behavioral strategies.
• Provided crisis intervention services, offering immediate support and stabilization.
• Conducted comprehensive assessments to identify client needs and appropriate therapeutic interventions.
• Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
• Collaborated with multidisciplinary teams for holistic care, ensuring alignment of treatment goals.
• Guided clients in development of personal goals and strategies for achieving them.
• Enhanced therapeutic alliance through empathetic listening and validation of client experiences.
• Enhanced client emotional well-being by conducting individual and group therapy sessions.
• Improved client self-esteem and communication skills through targeted therapeutic techniques.
• Developed and implemented personalized treatment plans for improved mental health outcomes.
• Improved client coping mechanisms with introduction of evidence-based practices.
• Supported clients in development of healthy coping strategies, leading to improved life management skills.
• Enhanced family dynamics by providing family counseling sessions.
• Designed and implemented prevention programs that addressed community mental health needs.
• Facilitated workshops on stress management techniques, leading to better client self-care strategies.
• Led psychoeducational groups to increase awareness and understanding of mental health issues.
• Maintained detailed client records to track progress and adjust treatment plans as necessary.
• Conducted outreach programs to raise awareness and reduce stigma associated with mental health.
• Facilitated client self-discovery and personal growth through reflective exercises and discussions.
• Advocated for clients' needs, connecting them with community resources to support their well-being.
• Listened to clients' concerns and provided encouragement and support.
• Provided education on mental health topics and resources to clients.
• Adapted counseling techniques to best suit individual needs of each client.
• Assessed clients' needs to provide appropriate therapeutic interventions.
• Supported individuals dealing with mental health and emotional issues.
• Designed safe and supportive environment for clients to discuss issues.
• Developed treatment plans to help clients build self-confidence and resilience.
• Facilitated group counseling sessions to support and encourage client growth.
• Educated clients on dangers of substance abuse and prevention techniques.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Determined clients' risk of self-harm or other dangerous behaviors.
• Collaborated with other professionals to coordinate comprehensive care for clients.
• Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Supervised meetings with family members to help create support system for clients.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Assisted clients in exploring feelings and understanding behaviors.
• Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
• Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Guided clients in developing skills and strategies for dealing with problems.
• Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
• Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
• Provided resources for transitional housing to ensure a stable, health living environment for patients struggling with housing needs.
• Assisted with legal concerns, guidance, obtained legal counsel and supportive services, including, but not limited to supporting patients throughout legal processes, including child custody cases, mandated counseling/therapy, and maintained consistent documentation, communication, and follow up services to ensure the success of patients goals.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Maintained accurate , timely, effective and supportive case management for IDD clients
• Provided staff with training, guidance, crisis support of clients.
• Maintained 24 hour on call behavioral support and crisis intervention, de-escalation services, training and guidance.
• Managed three group homes, and developed individualized treatment plans for all clients in those group homes.
• Attended medical and psychiatric appointments to ensure positive behavior expectations.
• Maintained accurate data to be provided at weekly meetings for caseload.
• Maintained consistent contact with DHHR workers, guardians, family, and natural supports for all clients.
• Developed individualized behavioral plans and interventions for all clients on caseload.

• Developed individualized behavior intervention plans based on assessment data.
• Implemented therapeutic techniques to improve client emotional and behavioral regulation.
• Collaborated with multidisciplinary teams to create comprehensive treatment strategies.
• Conducted regular assessments to monitor client progress and adjust interventions accordingly.
• Trained staff on behavioral support strategies and crisis intervention protocols.
• Facilitated workshops for families to enhance understanding of behavioral challenges.
• Maintained detailed documentation of client interactions and treatment outcomes for compliance purposes.
• Advocated for clients' needs within community resources and service providers.
• Delivered evidence-based behavior curricula to students while maintaining high levels of behavioral and academic expectations for students.
• Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
• Supported organizational goals by participating in quality improvement initiatives aimed at enhancing service delivery.
• Maintained accurate records of client progress, updating treatment plans as needed to ensure continued success.
• Contributed to a safe and supportive environment by promptly addressing crisis situations and utilizing de-escalation techniques when necessary.
• Improved family involvement and understanding by providing education on behavioral strategies and techniques for use at home.
• Collaborated with external service providers to coordinate care, ensuring seamless support for clients across settings.
• Developed intervention support plans for IDD/Waiver clients to build behavioral skill capacity and preserve student access to instruction.
• Contributed to program evaluation efforts by collecting data on key performance indicators related to client progress.
• Evaluated intervention effectiveness using data-driven approaches, modifying strategies as needed to optimize client outcomes.
• Facilitated group therapy sessions to promote social skills development and positive peer interactions among clients.
• Advocated for client needs within the community, connecting individuals with appropriate resources and services.
• Assisted in staff training and professional development initiatives, sharing expertise in behavior management strategies with colleagues.
• Managed caseloads efficiently by prioritizing tasks, maintaining detailed documentation, and meeting critical deadlines.
• Upheld ethical standards at all times by adhering to professional guidelines and maintaining client confidentiality.
• Developed intervention support plans for students to build behavioral skill capacity and preserve client access to instruction.
• Developed strong rapport with clients, fostering trust and open communication while maintaining professional boundaries.
• Conducted regular reviews of relevant research literature, staying informed of best practices and emerging trends in the field.
• Reduced the occurrence of challenging behaviors by conducting thorough assessments and identifying underlying triggers.
• Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients, resulting in improved outcomes.
• Enhanced client progress by implementing individualized behavioral support plans and monitoring their effectiveness.
• Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
• Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
• Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
• Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
• Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
• Established and updated objectives and tools for overall program and each department to enhance operations.
• Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
• Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
• Planned, administered and controlled budgets and produced financial reports.
• Maintained consistent contact, and built positive connections to guardians, DHHS workers, immediate and extended family, as well as natural support for clients.
• Provide 24 hour on-call crisis support over seven counties to support crisis intervention, behavior de-escalation services, as well as staff support and emergency case interventions and supportive services.
• Developed positive rapport and relationships with clients to avoid fear based reactions in the height of crisis calls/visits.
• Assisted with new hire process, interviews, trainings, education, continued training for existing staff.

• Coordinated client assessments to determine eligibility for services and support resources.
• Developed individualized service plans in collaboration with clients and interdisciplinary teams.
• Facilitated access to community resources, enhancing client engagement and support systems.
• Monitored client progress, adjusting plans as necessary to ensure optimal outcomes.
• Provided crisis intervention and conflict resolution, maintaining client safety and well-being.
• Trained new staff on case management protocols and best practices for client interactions.
• Streamlined documentation processes, improving accuracy and efficiency within case management systems.
• Advocated for clients' needs within community organizations to enhance service delivery effectiveness.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
• Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
• Trained new case managers, raising team's overall competency and service delivery standards.
• Secured funding for special projects through grant writing, expanding resources available to clients.
• Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
• Increased client satisfaction through diligent follow-up and personalized support.
• Reduced client wait times for service access by optimizing internal referral processes.
• Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
• Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
• Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
• Developed resource directory for clients, simplifying their search for essential services.
• Improved client engagement by implementing user-friendly appointment scheduling system.
• Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
• Streamlined case documentation procedures, reducing processing time and increasing efficiency.
• Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
• Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
• Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
• Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
• Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
• Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Assessed community needs and identified resources for social and community service programs.
• Provided leadership, guidance and support to staff members.
• Participated in community events to promote services and engage with public.
• Monitored program performance and outcomes for successful delivery of services.
• Partnered with local organizations to expand access to social and community services.
• Established and maintained relationships with key stakeholders.
• Collaborated with community members to develop and implement service initiatives.
• Researched best practices and developed strategies to improve program outcomes.
• Advocated for social and community service programs to increase awareness and funding.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Developed and implemented training programs for staff.
• Analyzed trends and data to inform decision-making and program development.
• Utilized grant writing skills to secure additional program funding.
• Conducted outreach activities to engage local stakeholders in programs.
• Created and managed budgets, efficiently allocating resources for social and community service projects.
• Managed volunteer programs focused on providing community services to underserved populations.
• Attending monthly progress meetings for clients, developing and revised individual treatment plans and services tailored to clients current and expected needs.
• Maintained consistent contact with providers at nursing and rehabilitation facilities to assist with client needs.
• Maintained contact and planning process for Safe At Home, CSED, and In Home Care clients.
• Executed in home assessments, safe environment inspections in th epresence and supervision of In Home Nursing supervisor to ensure the client needs were understood and could be met.
• Maintained monthly in home visits to ensure staff were meeting the needs of clients, home environments were well maintained for healthy and safety.

• Oversaw daily operations to ensure compliance with healthcare regulations and standards.
• Trained and mentored junior staff on best practices and workflow efficiency.
• Implemented process improvements that enhanced patient service delivery and satisfaction.
• Coordinated interdepartmental communication to streamline patient care procedures.
• Developed training materials to enhance staff knowledge of healthcare protocols.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Followed instructions and procedures to complete assigned tasks.
• Facilitated workshops on life skills, enhancing client self-sufficiency and independence.
• Monitored client progress, ensuring adherence to treatment plans and timely interventions.
• Mentored junior case managers, providing guidance on best practices in case management.
• Spearheaded fundraising efforts to support social and community service initiatives.
• Implemented strategies to increase public awareness of social and community service programs.
• Implemented tracking systems for case documentation, improving workflow efficiency and accuracy.
• Advocated for clients' rights and access to services within the community network.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
• Secured funding for special projects through grant writing, expanding resources available to clients.
• Reduced client wait times for service access by optimizing internal referral processes.
• Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
• Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
• Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
• Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
• Developed resource directory for clients, simplifying their search for essential services.
• Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
• Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
• Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
• Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
• Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
• Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Assessed community needs and identified resources for social and community service programs.
• Provided leadership, guidance and support to staff members.
• Participated in community events to promote services and engage with public.
• Partnered with local organizations to expand access to social and community services.
• Established and maintained relationships with key stakeholders.
• Researched best practices and developed strategies to improve program outcomes.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Advocated for social and community service programs to increase awareness and funding.
• Developed and implemented training programs for staff.
• Utilized grant writing skills to secure additional program funding.
• Conducted outreach activities to engage local stakeholders in programs.
• Managed volunteer programs focused on providing community services to underserved populations.