Patricio Gamboa
Rockville,USA
Summary
Dynamic and results-driven hospitality professional with exceptional leadership and communication skills. Proven ability to effectively multitask and prioritize in fast-paced environments. Strong organizational and time-management abilities, coupled with proficiency in inventory management and ordering processes. Experienced in creating and managing employee schedules while maintaining a customer-centric approach. Recognized for problem-solving skills and a commitment to delivering outstanding customer service. Skilled in creating systems to enhance various business areas and streamline processes for greater efficiency.
Overview
12
12
years of professional experience
Work History
STORE & BAR MANAGER
Silver Spring
Silver Spring, Maryland
02.2021 - 02.2025
- Manage front of house operations, including floor sections, reservations, seatings, and guest services
- Train and supervise staff on providing exceptional customer service while completing their individual tasks
- Hire and screen prospective employees to ensure they meet all the requirement and necessary experience
- Develop and enforce standard operating procedures to ensure a smooth and efficient dining experience
- Handle guest complaints and feedback, striving to resolve issues promptly and satisfactorily
- Review monthly sales reports to identify areas of improvement and growth opportunities
- Develop drink recipes and menus to meet customer preferences while optimizing profitability
- Monitor the performance of bartenders to ensure that all customers receive prompt service in a courteous manner
- Enforce safety regulations and ensure proper sanitation practices are followed by all employees
- Negotiate purchase agreements with vendors to obtain best pricing on supplies
- Conduct weekly team meetings to discuss upcoming events, promotions and menu changes
- Analyze financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives
- Manage day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing
- Implement strategies designed to increase revenue through upselling techniques
- Collaborate with kitchen staff and upper management to coordinate service and ensure guest satisfaction
- Oversee bar inventory and place alcohol order and supplies
SUPERVISOR
AVENUE RESTOBAR
Astoria, New York
03.2020 - 01.2021
- Oversaw daily operations to ensure smooth service and guest satisfaction
- Trained and supervised staff on service standards, food preparation, and safety protocols
- Collaborated with management to develop and implement strategies to improve restaurant performance
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Tracked progress on projects and provided timely feedback to staff members
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines
BARTENDER
AVENUE RESTOBAR
Astoria, New York
02.2019 - 03.2020
- Prepared and served drinks according to recipes and customer preferences
- Engaged with customers, took orders, and recommended drinks
- Maintained inventory of liquor, beer, wine, and other beverage items
- Processed payments accurately and efficiently with POS system
- Assisted in setting up the bar for service shift
- Ensured proper sanitation of bar area, glassware, utensils, and equipment
- Ensured responsible alcohol service and follow health and safety regulations
ENGLISH TEACHER
COLEGIO ΜΑΝΑΝΤIAL
01.2016 - 01.2019
- High school English teacher with class size of 40 + students
- Planned and organized extra curricular activities including tourism-themed class trips to accompany curriculum
SERVER
INDIA HOUSE RESTAURANT
CHICAGO, IL
01.2013 - 06.2013
- Familiarized guest with menu and daily special, took initiative to upsell
- Provided excellent customer service to ensure customer satisfaction
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Ability to multitask and adapt in a very busy environment
Education
Certified alcohol awareness course license -
MOCO Alcohol And Beverage Department
Maryland, USA06-2020
Certified Food Services Manager license -
MOCO Department of Health And Human Services
Maryland, USA03-2020
Bachelor's - English Language, English Teaching Certification
Universidad Mayor
Santiago, Chile01.2013
Associates - Accounting
INSUCO
Santiago, Chile01.2008
Timeline
STORE & BAR MANAGER
Silver Spring
02.2021 - 02.2025
SUPERVISOR
AVENUE RESTOBAR
03.2020 - 01.2021
BARTENDER
AVENUE RESTOBAR
02.2019 - 03.2020
ENGLISH TEACHER
COLEGIO ΜΑΝΑΝΤIAL
01.2016 - 01.2019
SERVER
INDIA HOUSE RESTAURANT
01.2013 - 06.2013
Certified alcohol awareness course license -
MOCO Alcohol And Beverage Department
Certified Food Services Manager license -
MOCO Department of Health And Human Services
Bachelor's - English Language, English Teaching Certification
Universidad Mayor
Associates - Accounting
INSUCO
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