Resourceful professional in emergency response coordination, recognized for high productivity and efficient task completion. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Albuquerque Cab Company
Michael Mccternan
01.2018 - Current
Ensured that vehicles were properly maintained in accordance with safety regulations.
Reviewed reports on driver performance and initiated disciplinary action when necessary.
Monitored cab drivers' locations via GPS tracking systems to ensure timely pickups and drop-offs.
Behavioral Health Case Manager
Vanguard Behavioral Health
03.2023 - 12.2024
Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
Managed over 16 patients while monitoring and evaluating care plans.
Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
Encouraged patients to discuss experiences in group and individual settings.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Pueblo Fruits
John Bazann
01.2023 - 01.2024
Operated a variety of machinery and tools safely and efficiently.
Updated and maintained databases with current information.
Completed routine maintenance and repair.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Managed inventory levels during deliveries by verifying load counts against shipping manifests.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Verified accuracy of items loaded onto truck against shipping documents.
Education
CCSS Training And Certification - Health And Wellness
UNM College
Albuquerque, NM
02-2025
Associate of Applied Science - Welding Technology
CNM
05-2016
GED -
Taos Education Center
05-1994
Skills
Quick Learner
Stress Tolerance
Customer Service-Oriented
Route planning expertise
Paperwork Processing
Communication Management
Customer Request Management
Material Distribution
Schedule Coordination
Customer Service
Distance Estimation
Data Entry
Database Maintenance
Traffic Monitoring
Multitasking
Teamwork and Collaboration
Adjusting routes
Analytical Thinking
Excellent Communication
Workload Management
Service Coordination
Decision-Making
Time management
Recovery planning
Substance abuse
Individual counseling
Suicide prevention
Mental health disorders
Addictions and substance abuse
Timeline
Behavioral Health Case Manager
Vanguard Behavioral Health
03.2023 - 12.2024
Pueblo Fruits
John Bazann
01.2023 - 01.2024
Albuquerque Cab Company
Michael Mccternan
01.2018 - Current
GED -
Taos Education Center
CCSS Training And Certification - Health And Wellness