Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricio Loor

Miami

Summary

Dedicated and results-driven professional with extensive experience in customer service, team leadership, and operational management. Bilingual with exceptional communication skills, and a proven ability to manage financial transactions, inventory, and staff within high-volume environments. Known for a strong work ethic, attention to detail, and the ability to foster positive relationships with both customers and colleagues. Committed to upholding the highest standards of service and performance.

Overview

4
4
years of professional experience

Work History

Manager of Operations

McDonald's
08.2023 - Current
  • Lead and oversee a team of 20 employees, ensuring optimal performance in a high-demand, fast-paced environment that processes 400–750 customer orders per shift.
  • Implement structured training programs and utilize checklists to ensure employees meet performance standards and deliver consistent, high-quality customer service.
  • Expertly manage inventory and supplier relationships, using spreadsheets to monitor stock levels, track purchases, and ensure the timely delivery of necessary resources.
  • Analyze operational data to manage cost control, improve efficiency, and drive profitability while maintaining the highest standards of guest satisfaction and employee safety.
  • Demonstrate strong leadership in both operational and financial tasks, balancing the needs of the business while ensuring operational efficiency.

Crew Member

McDonald's
06.2021 - 08.2023
  • Delivered exceptional service by greeting and assisting customers, ensuring a welcoming and efficient dining experience.
  • Accurately processed customer transactions, including cash and credit payments, while maintaining an organized cash register and balancing transactions at the end of each shift.
  • Managed the cleanliness and organization of the restaurant, ensuring compliance with health and safety standards and promoting a safe environment for both customers and staff.
  • Played a key role in drive-thru operations, delivering prompt, accurate, and friendly service to enhance the customer experience.
  • Consistently monitored inventory, ensuring stock levels were maintained before and after each shift to prevent disruptions in service.

Education

High School Diploma -

Felix Varela Senior High School

Skills

  • Time Management: Effectively prioritize and manage multiple tasks in high-pressure environments to meet deadlines and operational goals
  • Customer Service Excellence: Committed to providing superior service, ensuring customer satisfaction and fostering loyalty
  • Leadership & Team Development: Experienced in leading and motivating teams to achieve operational goals and maintain a positive work environment
  • Financial Oversight: Strong ability to track and manage financial transactions, inventory, and operational resources to ensure profitability and minimize waste
  • Problem-Solving & Adaptability: Skilled at resolving challenges quickly and adapting to new situations to ensure continuous improvement and success
  • Technologically Proficient: Adept in utilizing various software tools, including spreadsheets, point-of-sale systems, and inventory management software

Timeline

Manager of Operations

McDonald's
08.2023 - Current

Crew Member

McDonald's
06.2021 - 08.2023

High School Diploma -

Felix Varela Senior High School

Similar Profiles

CREATE PROFILE
Patricio Loor