Seasoned Support & Application Engineer well-versed in supporting users and troubleshooting complex problems. Versatile professional bringing remarkable understanding of electronics communication. Resilient nature focused on finding root causes and making permanent improvements. Offering 7 years of experience working in high-pressure environments to address customer concerns and questions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
R&D Application & Support Engineer OTA Team
Keysight Technologies
Santa Rosa, CA
03.2021 - Current
As an Application engineer for the wireless communication division, my main duties are the complete understanding of electrical and mechanical Engineering features used in the development of complex compact anechoic test chambers used by major companies in the development and manufacturing of RF devices operating at FR1 and FR2 frequencies (4G,5G)
As Support engineer, my main duties are the use of communication techniques to engage with high profile customers directly, either managers or lab engineers, that are experiencing issues or are in need of understanding features, capabilities & limitations of our products for their own custom developments and engineering needs
Experience with the use of CAD modeling ( PTC creo) for the analysis and measurements of mechanical designs used for assembly and troubleshooting purposes.
Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
Created knowledge base documents for frequently asked questions.
RF/Microwave Calibration & Repair Service Technician
Keysight Technologies
10.2018 - 01.2021
As a Service Technician working for the Signal Generators team, My duties involve precise calibration procedures, Complex troubleshooting & Repair of RF/MW Signal Generators, Using advanced RF techniques including Spectrum analyzers, power meters/sensors, Oscilloscopes, DMM, Frequency counters/waveform generators and more
Advanced Blueprint/Block Diagram interpretation and use
Experience in Repairing Modular based RF/MW communication equipment.
RF Engineering Technician
Mission Microwave Technologies
06.2017 - 06.2018
As an RF test technician, I worked on the production line of microwave signal power amplifiers and block upconverters operating on the KU, Ka and X band communication spectra
I was involved daily in all production processes, from the assembling of power dies into the microwave mechanical fixtures and waveguide coupler for testing and analysis, to more advanced test measurements and final data review, including signal to noise ratio and spurious products
Extensive experience on the adjustment and tuning of units inside a temperature controlled chamber to achieve consistent performance (gain, power output, frequency response, temperature stabilization)
Experience with the common tools of the trade including power meters, signal generators, spectrum analyzers, VNA's and others
Experience in the calibration of waveguide arm couplers through the use of VNA's S-parameters, and modular phase angle testing of PA’s for optimal power output.
Teaching Assistant
Mt San Antonio College
01.2017 - 06.2017
Assisted Professor during DC/AC electronics lecture/laboratory time by responding to student's inquiries regarding both electronics theory and practical exercises, with emphasis on proper & safe test equipment practices.
Education
A.S. Electronics and Computer Engineering Technology-Honors -
Mt. San Antonio College
06.2017
Skills
Experience in applied Radio frequency technologies
Experience in project management and workflow control of engineering processes
Substantial experience as an active support team member, excellent verbal & written communications
Experience as a technical resource in strict business protocol environments
Extensive experience in technical documentation creation
Expertise on using language to simplify complex technical concepts and to convey them to end users
Application Installations
User Support
Hardware Troubleshooting
Troubleshooting Skills
Technical Analysis
Remote Assistance
Certification
FCC General Radiotelephone Operator License (GROL), #FRN0026125609
Director of Technology and Information Systems at St. Helena Unified School DistrictDirector of Technology and Information Systems at St. Helena Unified School District