Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Patrick Abakanowicz

Dallas,United States

Summary

Accomplished Information Technology service professional with extensive experience across diverse industries. Known for a strong commitment to public safety and a proactive, positive approach to team collaboration. Proven ability to establish effective relationships, drive customer satisfaction, and contribute to organizational success. Expertise in quality investigation and process optimization, with a demonstrated passion for fostering partnerships and advancing organizational goals. Dedicated to leveraging skills and experience to deliver impactful results and support the greater good.

Overview

4
4
years of professional experience

Work History

Safety Specialist

Rusell Tobin - Uber
02.2022 - Current
  • Analyzed and addressed urgent legal processes and inquiries concerning user data from law enforcement agencies in North America and Canada.
  • Collaborated with global and cross-functional teams to manage and respond to emergency disclosure requests, effectively mitigating P5 threats.
  • Triaged inbound legal requests, ensuring they were directed to the appropriate regional jurisdictional teams for accurate and timely processing.
  • Maintained up-to-date knowledge of regional legal requirements and policies to ensure compliant and efficient handling of sensitive data requests.
  • Coordinated with stakeholders to streamline processes and improve response times for time-sensitive legal inquiries.

Trust & Safety Specialist

Apex Systems
06.2021 - 02.2022
  • Screened and assessed user-generated content for compliance with community guidelines in a queue-based environment, ensuring adherence to platform standards.
  • Investigated fraudulent affiliate activities to prevent financial losses for clients, utilizing tools such as Jira and Salesforce for efficient case management.
  • Monitored content queues to swiftly address and resolve violations, maintaining a safe and compliant user environment.
  • Analyzed patterns of fraudulent behavior and implemented strategies to mitigate risks and reduce client losses.
  • Coordinated with cross-functional teams to enhance content moderation processes and improve overall operational efficiency.

Content Review Analyst

Genpact
09.2020 - 06.2021
  • Utilized company-specific programs and market data to action content in alignment with regulatory and community standards, consistently maintaining a %7F RPA score.
  • Leveraged data acquisition tools to develop expertise in data analysis, quality control, and multi-tasking, enhancing overall content management processes.
  • Collaborated closely with the Law Enforcement Response Team (LERT) to escalate credible threats to law enforcement, based on thorough situational analysis.
  • Ensured compliance with regulatory and community guidelines through effective use of proprietary tools and adherence to performance metrics.
  • Analyzed and acted upon data-driven insights to improve content moderation and regulatory adherence.

Education

B.S. Information Technology & System -

The University of Texas at Dallas
Richardson, TX
06.2020

Skills

  • Adaptability
  • Communication Skills
  • Ability to Work in a Team
  • Workplace Etiquette
  • Analytical Skills
  • Policies & Procedures
  • Understanding of database
  • Detail-oriented

References

References available upon request

Timeline

Safety Specialist

Rusell Tobin - Uber
02.2022 - Current

Trust & Safety Specialist

Apex Systems
06.2021 - 02.2022

Content Review Analyst

Genpact
09.2020 - 06.2021

B.S. Information Technology & System -

The University of Texas at Dallas

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