Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Patrick Abney

Patrick Abney

Operations Management
Los Angeles,CA

Summary

A strategic forward-thinking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Retired US Army Officer with twenty years of active duty service. Gulf War Veteran. Specialization in Air and Missile Defense.

Overview

40
40
years of professional experience
8
8
years of post-secondary education

Work History

Veterans Service Representative

State Of New Mexico
Albuquerque, NM
05.2022 - Current
  • Counsel and assist veterans, dependents and survivors. Provide resources, advise and assist in preparation of applications for loans and grants, educational benefits, compensation, insurances, pensions, dental care, and other services.
  • Subject Matter Expert of benefits available from federal, state, county, and local resources.
  • Assist in the preparation of forms and documents to present claims for benefits. Assist veterans and their families in accessing military and US department of Veteran Affairs benefits.
  • Selected as the VSO representative to brief and assist in the outreach of homeless veterans at the Albuquerque Indian Center and in support of the pre-separation program for the New Mexico Air Guard during monthly drill weekends.
  • Conduct in-person and telephone interviews with veterans and advocates to explain benefits and related programs. On average, assist 8.5 clients per day — 44% more daily average among peers.
  • Build partnerships with related organizations to develop support and gain greater attention for important issues.
  • Review and request medical records, military personnel records and service verification records to determine eligibility status.

Education Coordinator, BSN Program

Brookline College
Albuquerque, NM
02.2021 - 08.2021
  • Revitalized the B.S. Nursing (BSN) program prioritizing and driving initiatives envisioned by the Dean of Students.
  • Managed partnerships with two hospitals to establish preceptorship program for 30 senior nursing students—a student milestone priority not previously initiated.
  • Established policies and procedures consisting of key roles, responsibilities, and resources to proactively develop the clinical coordinator role.
  • Spearheaded the clinical schedule for the summer semester. This encompassed the coordination of course schedules, faculty, registrar, and all outside agencies to maximize on-ground clinical rotations for over 150 students.
  • Teamed with the corporate representative at UniTek Learning to conduct 12 clinical site visits evaluating the clinical experiences in all nursing courses while maintaining positive relationships with staff at all clinical sites.
  • Conducted performance evaluations and assisted 150 student clinical placement.
  • Planned, formulated, and assessed goals, policies and activities designed to implement educational objectives and performance standards.
  • Spearhead outreach activities within Albuquerque, NM to expand educational opportunities and promote the BSN Clinical programs and services.
  • Resigned to provide care for elderly mother.

Medical Courier

Stat Courier LLC
San Diego, CA
07.2019 - 09.2020
  • Picked up and dropped off packages making deliveries promptly, exceeding prior delivery records by 40%.
  • Build and maintained professional relationships with customers, which boosted business by 100%— key contributor to contract renewal of the company’s largest contract.
  • Ran two separate routes: Medical Specimens and Pharmaceuticals. In total, picked up/dropped off to/from 12 sites within approximately 500 square mile territory daily.
  • Directly responsible for the accountability and delivery of over $1.5 million in pharmaceutical.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, responding promptly to questions and concerns. Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record for assigned routes.
  • Adhered to social distancing protocols and work all appropriate Personal Protective Equipment (PPE) as required by all medical facilities.

Youth Program Director

Otay Ranch Tennis Academy
Chula Vista, CA
07.2019 - 05.2020
  • Partner Owner/Operator of a US Tennis Association accredited Youth Tennis Program.
  • Developed curriculum for four age groups that focused on basic to intermediate tennis skills.
  • Utilized NET Generation curriculum and partnered with head coach to provide quality tennis instructions to youth ages 4-14 yrs old.
  • Coordinated with the City Parks and Recreation to launch an approved Youth Tennis Academy
  • Within two quarters, grew the client base from 5 to 40 student—an 800% growth. This was through aggressive Facebook and Instagram Social Media and Marketing; mail chimp newsletters for retention and referrals; and community base marketing.
  • Program shut down due to COVID-19 closures of all city parks and recreation programs.

Troop Leadership Advisor

New Mexico Military Institute
Roswell, NM
03.2018 - 07.2019
  • Responsible for day-to-day operations, accountability, and personnel management of 53 students.
  • Coached, inspired and mentored to excel academically and in leadership growth and development
  • Enforced campus wide security operations In partnership with campus police and local law enforcement.
  • Revised the Troop Leadership Advisor Handbook that synced all operations during in-service training.
  • Developed a Troop Early Warning Performance Tracker that combines all reports to better manage the academic and leadership performance and accountability of all the cadets in the troop
  • Volunteer advisor for the Pacific Islander Club, Chess Club, and Magic Club
  • Mentored over 100 students that moved on to Four Year Accredited Universities and the US Service Academies.

Owner

Abney’s Magic Shop
San Diego, CA
08.2013 - 03.2018
  • Managed day to day business operations encompassing accountability, sales, and performance of a Family/Veteran Owned Small Business
  • Developed policies and procedures for all aspects business operations
  • Maintained performance summaries and statistical data used for business growth data analysis
  • Taught Science, performing arts, and Magic to over 120 students in various homeschool programs and summer/winter camps.
  • Increased gross sales by 47% within one year from initial opening of the storefront
  • Expanded the business from a outdoor cart to two 500 sq ft shops
  • Evaluation of P&L, KPIs and Metrics to identify growth opportunities
  • Hosted monthly community events such as talking groups, performance workshops, open mics, and youth events in San Diego, CA and Paramount, CA
  • Selected by the Emmy Awards - Pacific Southwest Board of Governors to perform at the 2016 Emmy Award Nomination dinner and Award Ceremony in Palm Springs, CA
  • Awarded the Military Heroes Award from San Diego's Channel 10 news for kid’s entertainment provided to the local military families
  • Appeared in the 2017 Lexus CT Commercial sponsored by Adult Swim.

Planned Career Break

Self
El Paso, TX
10.2010 - 08.2013
  • Intentional Pause in career to focus on full-time parenting in support of spouse’s active-duty service in Germany and deployment to Afghanistan.
  • Volunteer kid’s magician. Performed at schools across Germany and El Paso, TX for over 60 kids.
  • Maximized free time to develop kid’s magic show routine and establish business plan in preparation for upcoming new Business Venture.

Senior Army Instructor

Cadet Command
Vilseck , Germany
08.2005 - 10.2010
  • Supervised, directed and developed all high school JROTC program curriculum and operational activities.
  • Department chairman and chief instructor of JROTC units consisting of over 200 high school students
  • Formulated, established, and executed procedures to be used for instructions, administrations, operations, and logistics
  • Ran JROTC Program according to law, US Army Cadet Command (USACC) regulations, School District policies, and Director of Army Instruction (DAI) policies and procedures for respective school districts.
  • Planned and hosted summer camps encompassing activities aim towards leadership/individual growth, team building, and engaging outdoor activities.
  • Created culture focused on teaching whole student and developing individual potential.
  • Created and developed lesson plans to meet students' academic needs. Worked alongside other departments for individual education plans (IEP)
  • Reviewed class and student records to identify improvement opportunities. Maintained master records of academics, leadership performance and corps activities.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.

Director of Education

MTC/ Otero County Prison Facility Chaparral NM
Chaparral, NM
09.2004 - 10.2005
  • Supervised and directed all prison education department operations
  • Managed special projects, budget and performed all classroom administrative functions
  • Prepared, maintained, and assessed personal education plans (PEPs) for each student
  • Coordinated with department directors and prison warden for key events and provided performance reports of detainees
  • Supervised security operations assuring safety of staff and faculty
  • Trained, supervised, and evaluated four academic instructors. Provided annual Performance Reviews.
  • Developed education program curriculum and classroom lesson plans per Management Training Corporation
  • Expanded and developed curriculum that increased educational opportunities to include GED courses, ESL, typing, and life skills
  • Lead Detainee Library Project Manager. With limited resources and a $5k Budget, built a brand-new library facility that included a digital scan system to manage 2k books available to detainees
  • Increased the education program attendance by 500%.

Financial Planner

First Command Financial Planning
El Paso, TX
07.2003 - 07.2004
  • Directly engage with the military community by partnering with local military organizations, military units, and other affiliates that support the military community
  • Coach military families on how to build a holistic financial plan including aspects of: Savings, Investments, and Insurance
  • Held the Series 6, 63, and Texas Insurance Licenses.
  • Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
  • Provided specialized financial planning support for clients with diverse portfolios and individual needs.
  • Established and deepened existing client relationships through complex financial planning.
  • Collaborated with team members to achieve target results.

Army Officer

US Army
Roswell, NM
08.1989 - 08.2003

Assistant Professor of Military Science

  • Provided classroom instruction and development of curriculum for Military Science 101-202 college classes.
  • Prepared all classroom instructions, plans and leadership laboratories.
  • Promoted to Major (O-4) and retired from 20 years of active duty service,

College ROTC Recruiting Operations Officer

  • Lead generation, talent acquisition, and sales strategies exemplified that generated 100% enrollment and achieved scholarship awarding quota.
  • Managed recruitment statistical data, provided recruitment summary reports, and maintained a complex filing system to provide accurate and up to date data on ROTC scholarship acceptances and enrollments.
  • Achieved ROTC Scholarship annual quota of 20 scholarships annually, plus increased enrollment by 20% through informative presentations on additional financial aid programs through the State of New Mexico and college programs offered by the New Mexico National Guard.
  • Coordinated and attended college fairs across the nation and lead presentations at numerous high schools to recruit prospective students.

Air Defense Artillery Officer

  • Missile Defense Officer specializing in HAWK Missile Defense System, AN/TSQ 73 (Command and Control), and PATRIOT Missile Defense System PAC 2
  • Battery Commander for a +80 Soldier Air Defense Artillery unit responsible for over $5 million worth of equipment; deployment readiness of all personnel and equipment; personnel (Human Resources) management of all Soldiers; Logistics management consisting of budgeting, purchasing, and equipment management supply; performed 100% of all command requirements
  • Top 2% selected officers awarded to fire a live missile in the annual Live Fire exercise.
  • Selected to represent the New Mexico National Guard during several joint and multinational events based on technical proficiency on the HAWK Missile Defense System
  • Volunteered to deploy to Saudi Arabia with the 11th Air Defense Artillery Brigade in support of Operation Southern Watch - performed as the Air Defense Liaison Officer
  • Security Operations Manager enforcing force protection, security policy and procedures, and management of personnel security clearances.
  • Supervised and evaluated Junior officers and non-commissioned officers in operations management, training management, and missile defense systems readiness and capabilities.
  • Integrated intelligence activities into other military operations, plans and programs.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Prepared and delivered investigative reports and briefings.
    Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.
  • Handled administrative requirements, maintained records and submitted operational reports.

Enlisted Soldier

US Army
Albuquerque, NM
10.1982 - 08.1989
  • US Army Enlisted
    October 1986 to August 1989
    Radar Operator on the HAWK Air Defense Artillery System (16E)
  • U.S. Air Force Enlisted
    October 1982 to September 1986
    Electronic Calibration Technician - Avionics AGE (3265OC).

Education

MBA - Business Administration And Management

National University
La Jolla, CA
08.2013 - 05.2015

Bachelor's degree - Applied Management

National American University - Rapid City
Rapid City, SD
08.1995 - 05.1998

High School Diploma -

Rosamond High School
Rosamond, CA
09.1978 - 01.1982

Skills

    Staff education and training

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Timeline

Veterans Service Representative

State Of New Mexico
05.2022 - Current

Education Coordinator, BSN Program

Brookline College
02.2021 - 08.2021

Medical Courier

Stat Courier LLC
07.2019 - 09.2020

Youth Program Director

Otay Ranch Tennis Academy
07.2019 - 05.2020

Troop Leadership Advisor

New Mexico Military Institute
03.2018 - 07.2019

MBA - Business Administration And Management

National University
08.2013 - 05.2015

Owner

Abney’s Magic Shop
08.2013 - 03.2018

Planned Career Break

Self
10.2010 - 08.2013

Senior Army Instructor

Cadet Command
08.2005 - 10.2010

Director of Education

MTC/ Otero County Prison Facility Chaparral NM
09.2004 - 10.2005

Financial Planner

First Command Financial Planning
07.2003 - 07.2004

Bachelor's degree - Applied Management

National American University - Rapid City
08.1995 - 05.1998

Army Officer

US Army
08.1989 - 08.2003

Enlisted Soldier

US Army
10.1982 - 08.1989

High School Diploma -

Rosamond High School
09.1978 - 01.1982
Patrick AbneyOperations Management