Patrick Adair
Indianapolis,IN
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency. Proud Army veteran.
Overview
13
13
years of professional experience
Work History
Senior Provider Relations Manager
Southwest Sleep Solutions
01.2024 - Current
- Strengthened provider relations by organizing and conducting regular meetings to address concerns and discuss improvements.
- Increased efficiency of provider relations team with the implementation of tracking systems and database management tools.
- Participated in cross-functional teams to develop initiatives aimed at enhancing overall provider relations strategy.
- Promoted a culture of continuous improvement within the provider relations team, regularly soliciting feedback from healthcare providers and incorporating suggestions into strategic plans.
- Mentored junior team members on best practices in provider relations and customer service.
- Increased efficiency of provider relations processes by implementing new systems for tracking and reporting concerns.
Operations Manager
Nexus Dental Systems
08.2020 - 01.2024
- Analyzed and reported on key performance metrics to senior management.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
Regional Sales Manager
Monster.com
06.2012 - 07.2020
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Finalized sales contracts with high-value customers.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
Education
Communications
Ball State University
Muncie, INSkills
- Operational Oversight
- Proven Team Management
- Strategic Issue Resolution
- Client Relations
- Efficiency Coordination
- Strategic Decision-Making
- Conflict Resolution Expertise
- Employee Development
- Team Leadership
- Performance monitoring
- Employee motivation
- Staff development
- Strategic planning
- Project leadership
Languages
English
Native or Bilingual
German
Limited Working
Spanish
Limited Working
Timeline
Senior Provider Relations Manager
Southwest Sleep Solutions
01.2024 - Current
Operations Manager
Nexus Dental Systems
08.2020 - 01.2024
Regional Sales Manager
Monster.com
06.2012 - 07.2020
Communications
Ball State University
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