Patrick Adu

• Issued citations or warnings as needed when violations of TSA regulations occurred.
• Inspected cargo shipments for prohibited items prior to loading onto aircrafts.
• Provided customer service assistance to passengers needing special attention or help navigating the airport.
• Monitored passenger flow to ensure that travelers were efficiently processed through the checkpoint.
• Utilized metal detectors and pat-down techniques when necessary during security checks.
• Assisted passengers with disabilities in walking through screening checkpoints.
• Completed thorough zone searches to check for physical tampering and restricted items.
• Communicated with other screening staff to promptly call attention to potential or active safety problems.
• Upheld strong customer service standards while completing screenings.
• Completed routine and incident-related documentation.
• Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
• Assessed travel documents for accuracy and validity before allowing entry into the country.
• Operated controls on explosive detection system to manipulate and clear images.
• Verified documents for international travelers at customs checkpoints.
• Verified photo IDs and tickets to allow guests passage.
• Adhered strictly to established protocol while interacting with passengers during security checks.

Security Service, Position: National Service.

Responsibilities:

• Coordinated system support activities.
• Managed network system upgrades effectively.
• Effectively secured new systems.
• Maintain Old System Business as Usual (BAU)
• Configured system access levels and security policies.
• Optimized hardware configuration, reducing downtime and costs.
• Managed server-related issues.

• Managed administrative tasks efficiently.
• Utilized various software and tools to streamline processes and optimize performance.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Assisted with customer requests and answered questions to improve satisfaction.

• Met or exceeded target for on-time customer shipments.
• Assembled components using automated equipment as well as manual labor.
• Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
• Organized raw materials for efficient use during production process.
• Ensured compliance with company policies and procedures at all times.
• Loaded and unloaded items from machines and conveyors.
• Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.