Patrick Alexis

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Greeted and assisted patients with check-in procedures.

Perform drug screening procedures and tests. Maintain accurate records of all drug screening tests performed, ensuring compliance with regulatory standards.

Collects samples for testing, and maintains integrity and validity of samples collected, ensuring correct identity of clients and that clients are making

• Greeted and assisted patients with check-in procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Answered incoming calls, scheduled appointments and filed medical records.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

• Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
• Reordered medication to maintain adequate supply.
• Reviewed medication orders for accuracy and completeness before administering medication.
• Counted and recorded medication inventory routinely to maintain medication security and control.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Monitored patient responses to medication to report adverse reactions quickly.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Documented patient information and care activities in electronic health record.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.