Erika Gonzalez-Padilla
Highlands Ranch,CO
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Pre-exposure Prophylaxis (PrEP) Navigator
Vivent Health
06.2023 - Current
- Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
- Provide ongoing follow up to ensure PrEP adherence.
- Attended trainings or seminars related to professional development opportunities.
- Maintain appropriate patient files and timely documentation of services utilizing electronic prevention and medical software.
- Assess benefits and insurance, and if needed, provide assistance to access payor programs.
- Effectively collaborate with all individuals involved in PrEP care and program delivery for the purposes of supporting high-quality PrEP programming.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Trained new team members on navigational duties, monitored performance and provided ongoing support and mentoring.
- Provided HIV/STI testing as needed to meet overall funder grant requirements.
- Coordinated with healthcare providers to improve access to quality medical services for underserved populations.
Resident Advisor
San Jose State University
08.2022 - 05.2023
- Enforced policies and safety standards through three building with over 500 residents
- Observed a large student community with approximately 250 residents while observing, assessing, and resolving any conflicts that arise disrupting building community
- Documenting detailed accounts of situations that relate to university housing services (UHS) policy violations including but not limited to conflict resolutions, crisis management, emergency protocols, and ethical decision making developing a case report
- Scheduled one on one meetings with 20+ residents to address any questions/concerns regarding residential life
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Solved grievances and complaints by collaborating with residents.
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Improved community engagement through the organization of social events and activities for residents.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
Spa Attendant
Burke Williams
09.2022 - 05.2023
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Assisted in increasing spa revenue by effectively promoting and upselling various treatments and products.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Maintained inventory levels to guarantee consistent availability of necessary supplies and products for smooth spa operations.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Conducted regular inspections of facilities, identifying areas for improvement and addressing them promptly.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
Intern
Sacred Heart Community Service
09.2022 - 01.2023
- Interacted with low-income patients by phone, email or in person to provide information about lowered priced Valley Transportation Authority (VTA) bus passes
- Sold over 400 VTA buss passes to minority communities every month within a six day period
- Compiled data, updated spreadsheets and produced timely report within two weeks of buss pass sales
- Gained operational knowledge and supported departmental needs
- Sorted and organized files, spreadsheets, and reports.
Outpatient Surgery Volunteer
Community Hospital Of Monterey Peninsula
03.2019 - 06.2022
- Checked in and escorted approximately 25+ patients for outpatient surgeries in five-hour period
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Enhanced patient experience by providing compassionate care and assistance during hospital visits.
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Facilitated smooth communication between patients, families, and healthcare providers through accurate message relay and translation services when needed.
Education
Bachelor of Science - Public Health
San Jose State University
San Jose 05.2023
Associate of Arts - Pre-Nursing
Monterey Peninsula College
Monterey, CA05.2021
High School Diploma -
Carmel High School
Carmel-by-the-Sea, CA06.2018
Skills
- Documentation Skills
- Interdisciplinary Care
- Data Collection
- Medical Records Management
- Case Management
- Community Outreach
- Organization and Multitasking
- Email and Telephone Etiquette
- Public Health Education
- Chronic Disease Prevention
- Health Promotion Strategies
- Materials Preparation
Languages
English
Spanish
Timeline
Pre-exposure Prophylaxis (PrEP) Navigator
Vivent Health
06.2023 - Current
Intern
Sacred Heart Community Service
09.2022 - 01.2023
Spa Attendant
Burke Williams
09.2022 - 05.2023
Resident Advisor
San Jose State University
08.2022 - 05.2023
Outpatient Surgery Volunteer
Community Hospital Of Monterey Peninsula
03.2019 - 06.2022
Bachelor of Science - Public Health
San Jose State University
Associate of Arts - Pre-Nursing
Monterey Peninsula College
High School Diploma -
Carmel High School
Similar Profiles
Mark HansonMark Hanson
Insurance Coordinator at Vivent HealthInsurance Coordinator at Vivent Health
Nicole PenaNicole Pena
CPhT at Vivent HealthCPhT at Vivent Health
SHELBY KLOBUCARSHELBY KLOBUCAR
Prevention Specialist at Vivent HealthPrevention Specialist at Vivent Health
Tracey JacksonTracey Jackson
Community Case Manager Supervisor at Vivent HealthCommunity Case Manager Supervisor at Vivent Health
Alexander StingleyAlexander Stingley
Tax Accounting Internship at CSD Consultants and CPAsTax Accounting Internship at CSD Consultants and CPAs