Patrick Annor-Baah Tawiah
Stafford,VA
Summary
Proven Branch Manager with a track record of enhancing customer satisfaction and streamlining operations at GN Bank and Best Point Savings and Loans. Skilled in Branch Operations Management and Relationship Building, adept at driving performance improvements. He achieved notable increases in efficiency and customer service quality, leveraging excellent work ethic and clear communication.
Overview
22
22
years of professional experience
Work History
Warehouse Worker
Decathlon
06.2023 - 06.2024
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Checked packages and merchandise for damage and notified vendors.
Branch Manager
Best Point Savings And Loans
05.2015 - 09.2022
Branch Manager
GN Bank
07.2012 - 04.2015
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Accounts Officer
Agate Enterprise & Transport Services
11.2002 - 03.2009
- Input vendor payments and updated accounts to reflect new balances.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
Education
MBA - Business Management
Trine University
Reston, VA08.2026
MBA - Entrepreneurship
Audencia Business School
Nantes, France05.2025
BBA - Accounting
Valley View University
Accra, Ghana12.2010
Skills
- Self-Motivated and Disciplined
- Clear Communication
- Attention to Detail
- Branch Operations Management
- Customer Relationships
- Excellent work ethic
- Relationship building and management
- Picking and Packing
Timeline
Warehouse Worker
Decathlon
06.2023 - 06.2024
Branch Manager
Best Point Savings And Loans
05.2015 - 09.2022
Branch Manager
GN Bank
07.2012 - 04.2015
Accounts Officer
Agate Enterprise & Transport Services
11.2002 - 03.2009
MBA - Business Management
Trine University
MBA - Entrepreneurship
Audencia Business School
BBA - Accounting
Valley View University
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