Summary
Overview
Work History
Education
Skills
Volunteered
Timeline
Generic

Patrick Anstedt

2401 Lind St. Quincy,IL

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

32
32
years of professional experience

Work History

Sales Associate

SHOTTENKIRK AUTOMOTIVE GROUP
Quincy, IL
08.2020 - 06.2025
  • Consistently surpassed monthly sales targets through expert product knowledge and persuasive techniques.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained records related to sales for store management.
  • Cultivated strong customer relationships, yielding high repeat business and referrals.
  • Resolved inquiries and complaints promptly, ensuring exceptional customer service satisfaction.
  • Collaborated with team to design engaging merchandise displays that boosted foot traffic and sales.
  • Utilized CRM software to monitor customer preferences and track potential leads.
  • Actively upsold products and suggested complementary items to meet store goals.
  • Participated in training sessions to enhance knowledge of product features and industry trends.
  • Maintained organized car lot to improve overall shopping experience.

Route Driver

Cintas
Pittsfield, IL
03.2010 - 09.2014
  • Loaded and unloaded products efficiently to maximize delivery time.
  • Built strong relationships with clients to enhance service satisfaction.
  • Followed safety protocols during transportation to ensure compliance and safety.
  • Completed daily paperwork accurately, including delivery logs and customer signatures.
  • Maintained professional appearance and attitude at all times while representing the company.
  • Performed pre-trip inspections on assigned vehicle according to company policy.
  • Unloaded and reloaded delivery items.
  • Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
  • Followed DOT regulations when driving commercial motor vehicles.
  • Maintained accurate detailed logs of daily route activities, including stops, pickups, and drop-offs.

Sales Associate

O'Brien Auto Group
Springfield, IL
08.2004 - 03.2007
  • Assisted customers in selecting vehicles based on needs and preferences.
  • Provided detailed information about vehicle features and financing options.
  • Collaborated with the sales team to improve customer engagement strategies.
  • Maintained up-to-date knowledge of automotive trends and competitors' offerings.
  • Processed paperwork for vehicle purchases, ensuring compliance with regulations.
  • Developed relationships with repeat customers to enhance loyalty and referrals.
  • Utilized dealership software to track inventory and manage customer records.
  • Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
  • Demonstrated car features and explained benefits to potential buyers.
  • Ensured all customer inquiries were promptly responded to in a courteous manner.
  • Generated leads by networking with other businesses, attending events or cold calling prospects.

Sales Associate

Friendly Chevrolet
Springfield, IL
06.2002 - 07.2004
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Assisted customers in the selection of appropriate vehicle models, packages and options.
  • Attended weekly staff meetings to discuss best practices in sales techniques, customer service standards.
  • Conducted follow-up calls to ensure customer satisfaction after purchase or lease agreement was finalized.
  • Negotiated prices and contracts with customers for a mutually beneficial deal.
  • Utilized dealership computer systems to generate reports such as sales trends analysis or inventory tracking information.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.

Sales Associate

Neil Coleman Auto Sales
Quincy, IL
06.1999 - 04.2002
  • Assisted customers in selecting used vehicles that matched their needs.
  • Managed inventory of pre-owned vehicles to ensure optimal selection for clients.
  • Developed strong relationships with repeat customers through excellent service.
  • Collaborated with finance team to facilitate vehicle financing options for buyers.
  • Developed sales strategies to increase customer satisfaction and loyalty.
  • Demonstrated knowledge of automobiles by providing information on models, features and accessories.
  • Advised customers on vehicle features, options and warranties.
  • Inspected trade-in vehicles for condition before offering buyback deals.
  • Prepared paperwork such as contracts and purchase orders for completed sales transactions.
  • Managed the delivery process of vehicles sold to customers.

911 Emergency Dispatcher

City of Springfield Police Department
Springfield, IL
01.1999 - 01.2001
  • Received incoming calls from the public and determined the nature of the emergency.
  • Monitored multiple radio frequencies simultaneously while entering data into computer system.
  • Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
  • Adhered strictly to departmental policies and protocols related to handling emergency communications.
  • Coordinated with police, fire, and medical services during emergency situations.
  • Acted calmly and professionally under pressure while making decisions in high stress situations.
  • Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
  • Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
  • Routed non-emergency calls to appropriate departments or agencies when applicable.
  • Documented call details accurately for record-keeping and analysis.

Greenskeeper/Maintenance

Old Orchard Country Club
Pittsfield, IL
02.1997 - 06.1999
  • Cared for lawns by mulching, aerating, weeding or grubbing.
  • Applied herbicides, pesticides, fungicides, insecticides in accordance with state regulations.
  • Monitored turf health and identified areas needing attention or repair.
  • Collaborated with management to develop seasonal maintenance plans.
  • Repaired divots on fairways and tees using a combination of seed mixtures and top dressing.
  • Conducted daily inspections of greens to identify any issues such as disease or pest infestations.
  • Responsible for monitoring drainage systems throughout the property to prevent flooding.
  • Collaborated with irrigation personnel to ensure proper watering schedules were followed.

Sales Associate

THOMASON AUTO GROUP
Portland, OR
02.1996 - 12.1996
  • Selling vehicles to the public
  • Increased new and used car sales.
  • Kept abreast of emerging technologies related to used car sales processes.
  • Created necessary documentation for used car sales.
  • Maintained accurate records of all transactions related to new car sales.
  • Achieved increase in new and used car sales.
  • Prepared weekly reports outlining car sales performance metrics such as top sellers or total units sold.
  • Ensured compliance with all local laws regarding car sales activities.
  • Maintained detailed records of all new car sales, inventory, and customer information.
  • Developed strategies to maximize customer satisfaction and grow the business by increasing sales volume.

Maintenance

City of Pittsfield Park and Recreation, King Park
Pittsfield, IL
06.1993 - 09.1995
  • Completed day-to-day duties accurately and efficiently.
  • Performed preventive maintenance tasks such as lubricating machines, changing filters and checking fluid levels.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our community swimming pool.
  • Coordinated with maintenance staff on repairs and upkeep of pool facilities.
  • Worked with cross-functional teams to achieve goals.
  • Mixed chemicals according to manufacturer's instructions in order to maintain proper chlorine levels in swimming pools.

Education

Some College (No Degree) - History

John Wood Community College
Quincy, IL

Skills

  • Financial records analysis
  • Superb time management
  • Conflict resolution
  • Team collaboration
  • Excellent written and oral communication
  • Staff training
  • Listening skills
  • Negotiation tactics
  • Prospecting and telemarketing
  • Problem-solving skills
  • Risk management
  • Negotiation
  • Research
  • Marketing
  • Customer relationship management
  • Contract preparation
  • Client retention strategies
  • Adapt to diverse groups
  • Goal oriented
  • Persuasion techniques
  • Client account management
  • Building rapport
  • Task prioritization

Volunteered

  • Coached Baseball 10 year old to 15 years old boys for 6 summers.
  • Coached Softball 10 year old to 15 years old girls for 6 summers.

Timeline

Sales Associate

SHOTTENKIRK AUTOMOTIVE GROUP
08.2020 - 06.2025

Route Driver

Cintas
03.2010 - 09.2014

Sales Associate

O'Brien Auto Group
08.2004 - 03.2007

Sales Associate

Friendly Chevrolet
06.2002 - 07.2004

Sales Associate

Neil Coleman Auto Sales
06.1999 - 04.2002

911 Emergency Dispatcher

City of Springfield Police Department
01.1999 - 01.2001

Greenskeeper/Maintenance

Old Orchard Country Club
02.1997 - 06.1999

Sales Associate

THOMASON AUTO GROUP
02.1996 - 12.1996

Maintenance

City of Pittsfield Park and Recreation, King Park
06.1993 - 09.1995

Some College (No Degree) - History

John Wood Community College

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