Patrick Arabaca
Queen Creek,AZ
Summary
Looking to continue in a career with the airline industry and grow with a team to accomplish similar goals.
Overview
8
8
years of professional experience
Work History
Customer Relations Representative
American Airlines
Phoenix, AZ
05.2021 - 03.2024
- Listen and resolve customer complaints and issues while continuing to keep their loyalty.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
Premium Customer Services Coordinator
American Airlines
Phoenix, AZ
04.2018 - 05.2021
- Entered data, generated reports, and produced tracking documents to keep track of high valued clients.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by conducting quarterly training and updating policy and procedures as needed.
- Managed multiple lounges within the airport and overlooked the daily operation.
Customer Service Representative
American Airlines
Los Angeles, CA
06.2017 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with their check in process while verifying travel documents and answering any questions they might have regarding their flight.
- Processed group check ins and high valued customers in a timely and proficient manner.
Customer Assistant Representative
American Airlines
Los Angeles, CA
03.2017 - 06.2017
- Maintained a clean and organized area within the check in location, promoting an inviting atmosphere for customers.
- Processed checked baggage, minimizing wait times for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy travelers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
Ramp Agent
Piedmont Airlines
Santa Ana, CA
01.2016 - 03.2017
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps and working baggage rooms, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for multiple daily flights.
Education
No Degree - Criminal Justice
Southwestern College
Chula Vista, CA12.2015
High School Diploma -
Horizon High School
Santa Ana, CA02.1996
Skills
- Computer skills
- Patience and understanding
- Customer Service
- Problem-solving abilities and multi-tasking abilities
Timeline
Customer Relations Representative
American Airlines
05.2021 - 03.2024
Premium Customer Services Coordinator
American Airlines
04.2018 - 05.2021
Customer Service Representative
American Airlines
06.2017 - 04.2018
Customer Assistant Representative
American Airlines
03.2017 - 06.2017
Ramp Agent
Piedmont Airlines
01.2016 - 03.2017
No Degree - Criminal Justice
Southwestern College
High School Diploma -
Horizon High School