Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Arabaca

Queen Creek,AZ

Summary

Looking to continue in a career with the airline industry and grow with a team to accomplish similar goals.

Overview

8
8
years of professional experience

Work History

Customer Relations Representative

American Airlines
05.2021 - 03.2024
  • Listen and resolve customer complaints and issues while continuing to keep their loyalty.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
  • Reduced response time by implementing efficient processes for handling customer requests and concerns.

Premium Customer Services Coordinator

American Airlines
04.2018 - 05.2021
  • Entered data, generated reports, and produced tracking documents to keep track of high valued clients.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by conducting quarterly training and updating policy and procedures as needed.
  • Managed multiple lounges within the airport and overlooked the daily operation.

Customer Service Representative

American Airlines
06.2017 - 04.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers with their check in process while verifying travel documents and answering any questions they might have regarding their flight.
  • Processed group check ins and high valued customers in a timely and proficient manner.

Customer Assistant Representative

American Airlines
03.2017 - 06.2017
  • Maintained a clean and organized area within the check in location, promoting an inviting atmosphere for customers.
  • Processed checked baggage, minimizing wait times for customers.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy travelers.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.

Ramp Agent

Piedmont Airlines
01.2016 - 03.2017
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps and working baggage rooms, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for multiple daily flights.

Education

No Degree - Criminal Justice

Southwestern College
Chula Vista, CA
12.2015

High School Diploma -

Horizon High School
Santa Ana, CA
02.1996

Skills

  • Computer skills
  • Patience and understanding
  • Customer Service
  • Problem-solving abilities and multi-tasking abilities

Timeline

Customer Relations Representative

American Airlines
05.2021 - 03.2024

Premium Customer Services Coordinator

American Airlines
04.2018 - 05.2021

Customer Service Representative

American Airlines
06.2017 - 04.2018

Customer Assistant Representative

American Airlines
03.2017 - 06.2017

Ramp Agent

Piedmont Airlines
01.2016 - 03.2017

No Degree - Criminal Justice

Southwestern College

High School Diploma -

Horizon High School

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Patrick Arabaca