Patrick Arcentales

Performed price checks according to store guidelines and weekly deals in a successfully fast-paced manner to set the store before opening. Worked closely with experts, preparing for the store opening by stocking shelves, conditioning, and zoning each area and department to store standards, with the item facing forward and close to the price tag. Operating wave pallets to pick up pallets to put on the floor, so stocking can be efficient for my coworkers in a neat manner, and to store standards. Having great experiences with customer service, helping each guest around the department if the guest has any questions about a product. Back stocking experience with each product of the department to its destination in the backroom, so all items are organized and ready to be restocked for the closing crew to run the store successfully. The front of the store experience includes cash registering when a huge line is forming and helping out at the front of the store to let the store run successfully. Heavy experience with fulfilling online orders. Placed by our guests, the time in green is under 30 minutes to 1 hour, as the guest can come pick up their product within two hours. Staging the order in bags, separating and organizing items to store standards with no contamination happening. Demonstrated great teamwork skills with staff members involved in production and transport. Maintained cleanliness of the store environment, including shelves, racks, and fixtures to store standards.

As a customer representative and key holder at Planet Fitness, the goal was to inform each customer of the membership prices and all the amenities that come with the membership, as well as to read through the contract in all aspects regarding the benefits they are receiving and the cancellation fees. Setting up membership accounts for all guests, and touring around the gym facility, highlighting all the perks that come with each membership. Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions. Gathered customer feedback through surveys and used the data to improve customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Adjusted bills and refunded money to resolve customers' service or billing complaints. Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Developed strong customer relationships to encourage repeat business. Mentored junior team members and managed employee relationships. Answered customer inquiries via phone, email, and chat. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Opening up the gym every weekend with a key given by management, and opening and cleaning for an hour.