PATRICK AUGUST
COLUMBUS,OH
Summary
Dedicated and adaptable professional with a proven record of delivering outstanding service and technical support in fast-paced environments. Skilled in diagnosing and resolving hardware/software issues, managing customer accounts, and streamlining operational processes. A strong communicator and team player committed to problem-solving, continuous learning, and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Cable Technician
NTI
New Albany, OH
01.2026 - Current
- Executed troubleshooting processes to identify and resolve service issues efficiently.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Assembled cable harnesses and components according to specifications and quality standards.
- Collaborated with engineering teams to troubleshoot assembly issues and improve production methods.
- Terminated copper Cat 6/ Cat5
- Install fiber optic cables in various environments, including underground, aerial, and indoor settings.
• Pull fiber optic cables through conduits, ducts, or other pathways to support network installations.
• Assist in bolting telecommunications cabinets to secure infrastructure components (preferred skill).
• Install basket trays to organize and protect cabling systems (preferred skill).
• Operate scissor lifts safely for aerial or elevated work (preferred skill).
I.D Cabling Team
Amazon
Plain City, Ohio
07.2025 - 12.2025
- Implemented efficient cabling solutions, enhancing network performance and achieving substantial improvements in system uptime.
- Analyzed existing cabling infrastructure, identifying areas for optimization that resulted in noticeable gains in operational efficiency.
- Coordinated with cross-functional teams to integrate cabling upgrades, fostering teamwork and ensuring seamless project execution.
- AWS
Specialist
Spectrum
Columbus, OH
06.2024 - 07.2025
- Diagnose and resolve technical issues, boosting customer satisfaction and retention.
- Maintain accurate service records, ensuring data integrity and operational consistency.
Lead IT Support
SCO Family Services
Brooklyn, NY
04.2018 - 06.2024
- Lead tech support, resolving complex issues, optimizing Microsoft 365 for seamless collaboration.
- Managed user accounts, ensuring robust data security and streamlined processes for efficiency.
- Monitored IT assets, deploying hardware to maintain optimal system functionality department-wide.
IT Support / Data Coordinator
Eyespot
Brooklyn, NY
04.2021 - 04.2022
- Integrated POS systems, cut transaction errors by 25%, and enhanced overall operational efficiency.
- Analyzed sales data to improve product placement, achieving a 14.7% increase in sales growth.
- Delivered Tier 1 IT support and maintained a 98% first-resolution rate, resolving hardware and connectivity issues.
- Managed digital product catalogs and ensured 100% data accuracy, supporting system reliability and platform integrity.
Mobile Expert
T-Mobile
Brooklyn, NY
12.2018 - 04.2020
- Resolved device issues, boosting customer satisfaction and loyalty.
- Proactively enhanced customer service, fostering positive brand experiences.
- Achieved top sales rankings through product knowledge, driving revenue growth.
Education
Coursera
06-2025
High School Diploma -
Bedford Stuyvesant Preparatory High School
Brooklyn, NY06-2008
Timeline
Cable Technician
NTI
01.2026 - Current
I.D Cabling Team
Amazon
07.2025 - 12.2025
Specialist
Spectrum
06.2024 - 07.2025
IT Support / Data Coordinator
Eyespot
04.2021 - 04.2022
Mobile Expert
T-Mobile
12.2018 - 04.2020
Lead IT Support
SCO Family Services
04.2018 - 06.2024
Coursera
High School Diploma -
Bedford Stuyvesant Preparatory High School