PATRICK AUGUSTIN
Lantana, Fl,FL
Summary
Self-motivated store leader with more than eighte years of active experience – Possess the required determination. I am
Seeking a challenging District management ( Area Leadership) position where I can utilize my eleven years’ of experience in the food industry to contribute management/leadership and interpersonal skills to the benefit of the organization.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
22
22
years of professional experience
Work History
Store Manager
7-Eleven Inc.
03.2019 - Current
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored staff to enhance performance and operational efficiency.
- Implemented inventory management systems to minimize waste and improve stock accuracy.
- Developed employee schedules to align with peak business demands and staffing needs.
- Analyzed sales data to identify trends and drive strategic marketing initiatives.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Enhanced customer loyalty programs, increasing repeat business through targeted promotions.
- Collaborated with district management on strategic planning for store growth and profitability.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Burger King
01.2004 - 02.2019
- Lead and motivated the store team to increase sales and ensure efficiency.
- Managed the store’s inventory levels – Make decisions about inventory level and control.
- Analyze sales figures – Utilized IT to record sales figures for data analysis and forward forecasts. Analyzed and interpreted trends to facilitate planning.
- Forecast volume of future sales to maximize profits.
- Create and strategize a working plan to help open new stores and monitor progress after opening and implement changes when necessary.
- Senior training and operation officer at Mass-burger February 2013- October 2013
- Key Activities:
- Selected Initiatives:
- Put in place weekly motivating meetings to get feedback from management staff and collect ideas and put in place plans to further grow business in each department throughout the district.
- Ensured that quality, customer service, health and safety standards are met – Resolved safety, legal and security issues.
- Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
- Other Functions:
- Monitor the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.
- Deal with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews
- Responded to customer comments and complaints.
- Updated superiors on business performance, new initiatives and other issues.
- Maintained awareness of market trends in the retail industry.
Education
Associate of Science -
Skills
- Customer engagement
- Analytical problem-solving
- Customer service expertise
- Proficient in task management
- Multitasking and organization
- Store operations
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
Accomplishments
- Improved the accuracy of sales forecasts by revising the previous trends.
- Reached a record in overall sales two-years straight
- Developed a friendly atmosphere for the team members and customers
Languages
French
Full Professional
English
Full Professional
Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Store Manager
7-Eleven Inc.
03.2019 - Current
Store Manager
Burger King
01.2004 - 02.2019